Maybe you are debating about adding a Click-to-Call button to your website, and whether the feature is something you really need. So take a step back and put yourself in your customer’s seat for a minute. What if you were browsing through your own website, and you had a simple question about a product or [...]
Just like many small businesses today, we get caught up in the hustle and bustle of each day, and many times forget to stand back and take a look at the larger picture. A question we have for you … “Is your current business phone system holding your business back?” or “lack of a real [...]
As of August 2008, RingCentral has added ACD(Automatic Call Distribution) Queues to their feature list. This is something their customers have been waiting for, and their competitors have been dreading, we’re sure. While this is a great upgrade to their current offering and a stellar attempt at ACD queuing, there are a few problems that [...]
A recent survey published(June, 2008) by RingCentral shows that many small businesses are having to get creative and cost costs and get creative in order to survive the most recent rounds of rising energy costs and economic downturn. The marjority of the businesses responding to the survey responded that they were cutting overhead costs or [...]
Let us start off by saying that we don’t feel that there is one “right” virtual phone system for everyone. With that said, we have rated the systems we have reviewed and provided an “editors pick”, however that does not mean that RingCentral should be the system that everyone picks as their virtual phone system. [...]
What is a virtual PBX? First of all, we’re not really fond of the term virtual PBX, or Private Branch Exchange as it’s really known, even though it very accurately describes what a Virtual Phone System is. Even though I just spelled out what PBX stands for, if you are a typical small business owner [...]
Well, the simple answer is “yes”, but let me explain a bit more about what a Virtual Phone System is, and then how it will accomplish these things. Originally, PBX’s were designed and installed in large companies, and required a staff of people to maintain them. However now there is alternative for companies embracing VoIP [...]
The terms associated with, and used by various virtual phone systems providers can be confusing and frustrating to understand. Many times they use multiple terms to describe the same thing, or take literary license with a term to make it appear as if they support a feature that they either do not, or maybe only [...]
