http://www.virtualphonesystemreviews.com/blog/ringcentral-acd-queues/ Fri, 04 Jun 2010 22:00:45 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.virtualphonesystemreviews.com/blog/ringcentral-acd-queues/comment-page-1/#comment-2042 Roger King Fri, 04 Jun 2010 22:00:45 +0000 http://www.virtualphonesystemreviews.com/blog/?p=132#comment-2042 RingCentral is one of the most frustrating web sites to use. When you are first setting up rules, there is an option to edit extensions. After editing those extensions, if you try to go back and add, delete, or modify the extension - good luck. There is no way to do it except to delete the entire rule and start over, including rule times, etc. This is a half-baked system and I'm looking for a replacement. RingCentral is one of the most frustrating web sites to use. When you are first setting up rules, there is an option to edit extensions. After editing those extensions, if you try to go back and add, delete, or modify the extension – good luck. There is no way to do it except to delete the entire rule and start over, including rule times, etc. This is a half-baked system and I’m looking for a replacement.

]]> http://www.virtualphonesystemreviews.com/blog/ringcentral-acd-queues/comment-page-1/#comment-1923 ATS ATS Fri, 03 Jul 2009 23:27:20 +0000 http://www.virtualphonesystemreviews.com/blog/?p=132#comment-1923 We got ringcentral just for this feature but it is not working. For almost a month we are trying to get the response from their support department but no help either. It was even escalated to Tier 2 manager. NO HELP EVEN AFTER THAT. BEFORE GETTING THIS MAKE SURE YOU GUYS TEST ALL THE FEATURES. We got ringcentral just for this feature but it is not working. For almost a month we are trying to get the response from their support department but no help either. It was even escalated to Tier 2 manager. NO HELP EVEN AFTER THAT. BEFORE GETTING THIS MAKE SURE YOU GUYS TEST ALL THE FEATURES.

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