Make Sure Your Faxes Get to Those Who Need To See Them

fax-button-pic-150

With RingCentral for example, you can separate out your internet faxes by receiving fax number to go to their respective call controller, account email address, and account inbox. It's as easy as using your extensions on your account! For example, lets say you'd like to send all the faxes for fax number (888) 444-6666 to extension 6666. It's as simple as going to the My Settings tab. Then under the Extension column, click on the link to choose the extension - in this case 6666 - where you would like to receive the faxes for that number. Repeat this process for the next fax number you would like to assign to it's own extension. Once … [Read more...]

Grasshopper.com Eliminates Activation Fees!

no-setup-fee-150

Some great news for those looking to sign up with Grasshopper.com. They have elminated their $25 activation fee on ALL plans. This is something we have had on our "dislikes" list for Grasshopper.com since we first reviewed them. They have been the only virtual pbx provider to still charge an activation fee for some time now, and we have long wished they would eliminate it. We give them a big "thumbs up" for doing so! Combine this new turn of events, with our exclusive $75 Off coupon for Grasshopper.php, and you can now get a great virtual pbx at a great discounted price! Want to see how Grasshopper.com stacks up to other virtual … [Read more...]

New Plans From Phone.com!

screen-shot-phone-150

New Look & New Plans at Phone.com - All Good Things for Customers! Phone.com rolled out a whole new look and feel to their website over the weekend. We have to say that we definitely like the new look! It is much more streamlined, and makes it quite a bit easier for customers to find what they are looking for. You can now easily compare available plans and features by plan and group. Phone.com also revamped their services, and added two main components to their set of plans. The first addtion is a group of plans under a service they are calling Home Office. The Home Office plans will most closely match up with plans from … [Read more...]

Grasshopper.com $75 Coupon

grasshopper-150x150-75off

We've got a new Coupon offer for our readers from Grasshopper.com. Now you can get a $75 credit when you sign up with Grasshopper.com using our link. So if you are considering Grasshopper.com for your Virtual Phone System, be sure to take advantage of our exclusive Grasshopper.com Coupon and get your $75 credit. Want to learn more about Grasshopper.com? Be sure to read our in-depth Grasshopper.com review and Compare Grasshopper.com to their competitors in features, price and more. You can also read real, first-hand Grasshopper.com Customer reviews. … [Read more...]

Grasshopper.com Service Outage – Technical and PR Nightmare

grasshopper-logo2

On Tuesday, June 7, 2011 Grasshopper.com experienced a severe outage that lasted for more than 2 days. For Grasshopper.com it was not only a major technical disaster but also a PR nightmare! One thing is for sure, there will be many lessons learned from this "disaster" - on both the technical and PR sides. At the very start of the problem, no communication went out to Grasshopper.com customers notifying them of the problem. This was most likely due to the fact that all internal systems at Grasshopper.com were down(including their main website and phone lines), along with access to all of their customers email accounts. So now they have a … [Read more...]

Flat Rate Plans or Usage Based?

confused-man-sm

Many businesses will find that flat rate plans such as RingCentral Office or VirtualPBX's Flat Rate Plans will provide them with the most savings and give them the peace of mind of knowing how much their bill will be each month, regardless of their usage. But other businesses and professionals, usually those that don't use the phone alot, will find that usage based plans will fit their needs better - after all why pay for unlimited usage that you don't need . So how do you choose? Flat Rate Plans are best suited for: most businesses with typical phone usage employees who work in offices or home offices with broadband … [Read more...]

my1voice Acquired by j2 Global – Caution

logo_my1voice-sm

Back in early December, 2010 j2 Global, the owners of eVoice, eFax, and Onebox, acquired Ottawa based Protus IP Solutions the provider of my1voice and MyFax. This was part of a big buying spree by j2 that landed them a total of eight new companies under the j2 Global umbrella. Mostly competitors of j2, and interestingly enough several companies such as Protus, that they had previously been in patent disputes with. The two companies were engaged in a five year legal battle, with j2 accusing Protus of infringing upon its internet faxing patents and of sending junk faxes to j2 customers. Protus eventually won patent disputes in both Europe and … [Read more...]

RingCentral Office vs. VirtualPBX Flat Rate Plans

virtualpbx-vs-ringcentral-150x150

RingCentral Office: Read our Full RingCentral Office Review VirtualPBX: Read our Full VirtualPBX Review RingCentral Office or VirtualPBX Flat Rate Plans? In this article we will compare RingCentral Office - which is RingCentral's flagship product line with unlimited minutes and business class phones, to VirtualPBX's newly released VirtualPBX Flat Rate Plans which also offer unlimited minutes and business class VoIP phones. You are not going to notice huge differences between these two services. That is a simple fact. Where you are going to notice the differences will be in things like customer support, their Fair Use Policies, … [Read more...]

VirtualPBX Adds VoIP Phones and New Flat Rate Plans

phone-business-voip-150-150

VirtualPBX now offers two different options for it's customers when purchasing a Virtual Phone System. As always they still offer their usage based plans, but now VirtualPBX also offers Flat-Rate plans that integrate VoIP phones, local & toll free phone numbers, and free long distance all in one cost effective package. Flat Rate Plans: VirtualPBX's Flat Rate Plans are similar to the RingCentral Office plans. They offer "unlimited" local/long distance minutes, with a fair usage policy which we will get to in a minute, the ability to purchase VoIP phones, 1,000 toll free minutes per month (after which you are billed … [Read more...]

RingCentral Slashes RingCentral Mobile Prices

logo-ringcentral-150

RingCentral announced another round of significant pricing changes to their RingCentral Mobile plans today. Along with these pricing changes they've also gone back to a 4-plan RingCentral Mobile model - introducing a new plan they are calling "RingCentral Mobile ProBusiness". With these changes you can now get RingCentral Mobile for less than $9/month if you pay annually, and even if you pay monthly, you can still get it for less than $10/month! On the high end of the RingCentral Mobile plans(and by high end I mean only $40/month) you can now get unlimited minutes, with no extra per minute charge for any minutes(local, long … [Read more...]

Get Current RingCentral, Phone.com & Grasshopper Coupons(and More)!

coupon-150

We will always have current coupons from the leading Virtual PBX companies on our Virtual PBX Coupon's page. Because most Virtual PBX providers will release new coupons each month, we will always post the new coupon links for RingCentral Coupons, eVoice Coupons, FreedomVoice Coupons and more on our Virtual PBX Coupon Page, along with the new expiration dates. Other providers like Phone.com usually provide on-going coupons and promotions, and these are also noted. In some cases like Grasshopper, we have exclusive partner discounts and those are also posted on our coupon page as well. We've come to realize it's much easier to do it his … [Read more...]

VirtualPBX Releases Outbound Internet Fax

logo-virtualpbx-150

VirtualPBX has now added outbound faxing to their internet fax portion of their virtual pbx plans. You can send 100 fax pages every month at no charge. If you need more, it’s just 5.9 cents per page. Inbound faxes use plan minutes. Inbound faxing works as it always has. Your customers send you faxes and VirtualPBX's system automatically detects that it's a fax and posts it to your account, where you can view them online or have them forwarded via email. Now with outbound faxing you can upload your documents to your Virtual PBX online fax library and send as needed. The library stores your documents so you can send them again without the … [Read more...]

Does Unlimited Really Mean Unlimited?

clocks-150

Recently this question has come up over and over again as a topic of discussion and at times a very heated one at that! So we decided to dig a little deeper and see what we could find out. Well, you may just be surprised at what we found... but then again maybe not, if you are truly doing your due diligence and reading your Terms of Service agreements. ;-) Are you? The TOS is the service contract between you and the service provider, so there is no "he said, she said", no confusion on what a customer service representative or sales rep may have told you, no missing the fine print on the web page... none of that! It's what you signed up … [Read more...]

RingCentral App For Android™ Released!

Just before the Holidays (December 15, 2010) Ringcentral finally announced the long awaited release of their mobile app for the Android™ market. Although they had apps for both the iPhone and Blackberry, they were missing the key app for the Android market. They had been fielding question after question for months now, on both their Facebook and Twitter pages about when the Android app would be available. To which the only response was that they realized how important it was and that their developers were working on it. Well those Android users can no go out to the Android Market and search for 'RingCentral' and download the RingCentral … [Read more...]

Phone.com – NJTC 2010 Communications Company of the Year!

NJTC-award-logo1

Phone.com has been named an innovative and affordable phone service solution for small businesses and professionals, the 2010 Communications Company of the Year. They will be honored at the annual New Jersey Technology Council(NJTC) Awards Gala on November 17th. The NJTC Awards Gala, an annual event recognizing the “Best in Technology” companies as well as government, educational and technology support leaders, has often been called the “Academy Awards” for New Jersey’s technology community. The gala honors companies and individuals in many categories – including Public, Private, Life Sciences, Green Communications, and … [Read more...]

Phone.com Launches New 100% Automated Text Voicemail Service

Phone.com has had a text voicemail service for quite some time, but it involved having the voicemails manually transcribed from voice to text by a human being. With that service you only got the first minute of the message, and each transcription cost you 25¢. Although this service is still available and an option for those who want it, Phone.com has now launched an optional, fully automated voicemail message transcription service that will deliver your voicemails as emails to your inbox and/or SMS text messages directly to your mobile phone. This new automated service is based on software developed by Yap, Inc., and provides the … [Read more...]

Phone.com Coupon- Fall Special -15% Off for 6 Months!

Phone.com is running a Fall Special coupon through November 31, 2010, offering 15% off any basic plan for 6 months. They are running this as part of their Holiday sales kick-off. Last year as part of their holiday sales specials they offered 60 days of free service, so once again we are seeing some great holiday specials from Phone.com. You can take advantage of this discount by using the Phone.com coupon code 15OFF at checkout. Be sure to check out our Discounts page for all of the great discounts and coupon codes being offered by other providers like RingCentral, VirtualPBX, and Grasshopper. … [Read more...]

Phone.com Goes Mobile!

Phone.com Andriod and iPhone Mobile Apps Launched in June! Phone.com Mobile Office is the first app to extend office phone capabilities to Android powered phones. This app works with any of the Virtual Office or Home phone plans from Phone.com and extends all of those features to the Android phone user. There are plans to extend Mobile Office out to the iPhone and other systems later this year, or first part of next year. For iPhone Users Mobile VoIP from Phone.com is available now. Phone.com Mobile Office: Works with Android Phones Recommended version 2.X or above Works with all Phone.com services Use Phone.com Mobile Office … [Read more...]

VirtualPBX® – Doing Reliability Right!

reliability-150x150

VirtualPBX has been doing Hosted PBX solutions for over 14 years now and is proud of their track record of reliability and stability. They have not had a full system outage in upwards of 5 years now! Redundancy Top-Down They have had the time to put redundancies in place and figure out what works and what doesn't. These redundancies aren't cheap and start right up front by being connected to the national backbone so that they get their diesel at the same time as hospitals do in case of a national or natural disaster. From there the redundancies flow all the way down to individual components and power supplies on their switches. … [Read more...]

RingCentral System Wide Service Outage 9/15/2010

On September 15, RingCentral experienced a system-wide service outage that impacted their customers for hours, and affected its entire customer base. The outage was explained on their Facebook page as follows: "This morning we experienced a failure of our primary database system. This failure also unexpectedly impacted our backup database. We implemented our disaster recovery system in order to restore your connectivity. The root cause of the failure is currently under investigation here at RingCentral, as well as escalated at Oracle." This has prompted us to look at writing an article on reliability, redundancy and fault tolerance, and … [Read more...]