Virtual Phone System Comparison
| Product Feature |  Phone.com |
RingCentral | VirtualPBX | Nextiva |
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| Provider Editors pick highlighed in gold |
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| Free Trial | 30 Days | 30 Days | 30 Days | 30 Days |
| Overall Rating |  
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| Detailed Review | Phone.com Review |
RingCentral Review |
VirtualPBX Review |
Nextiva Review |
| Pricing | Pro: $9.88/mo pre-paid SOHO: $19.88/mo pre-paid Small Business: $34.88/mo pre-paid Corporate: $69.88/mo pre-paid |
Pro: $9.99/mo pre-paid Plus: $24.99/mo pre-paid Power: $49.99/mo pre-paid Premium: $99.99/mo pre-paid RingCentral Office RingCentral Office RingCentral Office |
VPBX-5: $9.99/mo VPBX-10: $24.99/mo VPBX-20: $44.99/mo
VPBX-50: $94.99/mo |
Connect 100: $8.95/mo pre-paid Connect 500: $19.95/mo pre-paid Connect Unlimited: $69.95/mo pre-paid $99.95/mo non-prepaid Connect 360 Limited: $24.95/mo Connect 360 Unlimited: $34.95/mo *Nextiva Connect 360 - complete virtual PBX system with IP Phones |
| Included Monthly Minutes | Pro: 300 SOHO: 600 Small Business: 1,000 Corporate: 2,500 |
Pro: 300 Plus: 1,000 Power: 1,500 Premium: 2,500 RingCentral Office RingCentral Office RingCentral Office |
VPBX-5: 300 VPBX-10: 600 VPBX-20: 1,000 VPBX-50: 2,500 |
Connect 100: 100 Connect 500: 500 Connect Unlimited: unlimited Connect 360 Limited: 500/1,000 Connect 360 Unlimited:unlimited |
| Cost for Additional Minutes | Professional: 4.9¢ SOHO: 4.9¢ Small Business: 3.9¢ Corporate: 3.5¢ |
Professional: 4.9¢ Plus: 4.4¢ Power: 4.2¢ Premium: 3.9¢ RingCentral Office RingCentral Office RingCentral Office |
VPBX-5: 6.5¢ VPBX-10: 5.8¢ VPBX-20: 4.7¢ VPBX-50: 4.4¢ |
Connect 100: 5¢ Connect 500: 4.5¢ Connect Unlimited: N/A Connect 360 Limited: 3.5¢ Connect 360 Unlimited: N/A |
| Included Incoming Lines | Professional: 1 SOHO: 2 Small Business: 3 Corporate: 3 |
Professional: 1 Plus: 1 Power: 1 Premium: 1 |
VPBX-5: 1 VPBX-10: 1 VPBX-20: 1 VPBX-50: 1 |
Connect 100: 1 Connect 500: 1 Connect Unlimited: 1 Connect 360 Limited: 1 Connect 360 Unlimited: 1 |
| Cost for Additional Incoming Lines | Professional: $4.88 ea/mo SOHO: $4.88 ea/month Small Business: $3.88 ea/month Corporate: $3.88 ea/month |
Professional: $4.99 ea/mo Plus: $4.99 ea/mo Power: $4.99 ea/mo Premium: $4.99 ea/mo RingCentral Office RingCentral Office |
$10.00 ea/month |
$4.95 ea/month |
| Included Extensions | Professional: unlimited SOHO: unlimited Small Business: unlimited Corporate: unlimited |
Professional: 10 Plus: Unlimited Power: Unlimited Premium: Unlimited RingCentral Office RingCentral Office RingCentral Office |
VPBX-5: Unlimited VPBX-10: Unlimited VPBX-20: Unlimited VPBX-50: Unlimited |
Connect 100: 10 Connect 500: 20 Connect Unlimited: 100 Connect 360 Limited: unlimited Connect 360 Unlimited: unlimited virtual extensions with any plan can be addeded at no cost |
| True 800 Number Fee | Professional: $12 SOHO: $12 Small Business: FREE Corporate: FREE |
Professional: $15 Plus: FREE RingCentral Office RingCentral Office |
VPBX-5: $25 VPBX-10: $25 VPBX-20: $25 VPBX-50: $25 |
Free |
| Vanity 800 Number Fee |
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$30 |
$25 |
Currently don't offer Vanity Numbers |
| 800 Number Transfer Fee |
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Free |
$25 |
$19.95 |
| Local Number Transfer Fee |
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Free if they support the area code |
$25 |
$9.95 |
| Customer Service | 24x7 (in-house - excellent) |
24x7 (out-sourced - improving) |
24x7 (in-house - good) |
6am-6pm Phoenix, AZ w/Service to provide 24x7 (in-house-good) |
| Phone.com |
RingCentral | VirtualPBX | Nextiva | |
| No Setup/Activation Fee |  |
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| International Virtual Number (add a local phone line in another country for flat fee) | |
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| Queing: |
(hunt group) |
(highly sophisticated hunt group) |
True ACD Queing |
(hunt group) |
| Call From Web/Click to Call Me | |
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| Internet Fax | |
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no outbound - inbound only |
must purchase vFax |
| Conference Calling | |
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| Call Screening . |
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| Call Forwarding | |
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| Message Alerts | |
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| Voicemail to Email |
option to transcribe voicemail to text for easy reading in noisy places. |
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| Dial by Name Directory | |
costs $4.99/mo for Professional Plan |
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| Answering Rules/After Hours | |
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| Phone.com |
RingCentral | VirtualPBX | Nextiva | |
| Overall Rating |
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