Compare Virtual PBX’s
Rank |
#1 |
#2 |
#3 |
#4 |
|---|---|---|---|---|
| Provider
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RingCentral |
VirtualPBX |
Phone.com
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Nextiva |
| Overall Rating |
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| Free Trial |
30 Days |
30 Days |
30 Days |
30 Days |
| BBB Rating | A+ | A | A | A- |
| Detailed Review |
RingCentral Review |
VirtualPBX Review |
Phone.com Review |
Nextiva Review |
Office Based Plans |
RingCentral |
VirtualPBX |
Phone.com |
Nextiva |
| Pricing(per user) | RingCentral Office: 1-3: $39.99/mo/user 4-19: $29.99/mo/user 20+: $26.99/mo/user |
Flat Rate Plans: 1-3: $39.99/mo/user 4-9: $23.99/mo/user 10-19: $21.99/mo/user 20+: $19.99/mo/user |
Home Office: 1: $34.88/mo each addt’l: $21.88/mo/user Enterprise 4+ Users: $99.88/mo |
Nextiva Office: 1-3: $34.95/mo/user 4-7: $24.95/mo/user 8+: $21.95/mo/user |
| Included Minutes (flat rate based) |
Unlimited local/long distance, 1,000 toll-free /mo on all plans Add unlimited toll free minutes $5/mo |
Unlimited local/long distance, 1,000 toll-free /mo on all plans |
Unlimited/Unlimited on all plans |
Unlimited local/long distance, 0 toll-free /mo on all plans |
| Overage Minutes (flat rate plans) |
additional toll free minutes billed at 3.9¢ if not on unlimited | additional toll free minutes billed at 3.9¢ | no charge for toll free or local/long distance | all toll free minutes billed at 2.5¢ |
| Included Incoming Lines | RingCentral Office: each plan comes with 1 toll free or local main company number, 1 toll free or local fax number , and a local number per user |
Flat Rate Plans: 1 local and 1 toll free |
Home Office: 1 local and 1 toll free but additional can be added |
Nextiva Office: 1 User: 1 local, 1 toll free, 1 fax 4 User: 4 local, 1 toll free, 1 fax 8 User: 8 local, 1 toll free, 1 fax |
| Cost for Additional Incoming Lines | RingCentral Office: $24.99/ea/mo | Flat Rate Plans: $24.99/ea/mo | Home Office: $25.87ea/mo |
Nextiva Office: 1 User: $34.95/line 4 User: $24.95/line 8 User: $21.95/line |
| Extensions | RingCentral Office: unlimited on all plans |
Flat Rate Plans: 1 extension per user additional extensions $24.99/mo |
Home Office: Unlimited |
Nextiva Office: Unlimited |
| VoIP Phone Activation/Shipping | $18.95 for 1-3 devices $24.97 for 4-7 devices $29.95 for 8-10 devices |
one-time activation fee of $19.99 one-time shipping & handling fee of $12.99 per device | Activation Waved via Freeactv $9.95 Shipping per device |
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Usage Based Plans |
RingCentral |
VirtualPBX |
Phone.com |
Nextiva |
| Pricing | RingCentral Mobile: Pro: $8.29/mo* $9.89/monthly ProPlus: $16.29/mo* $19.99/monthly ProBusiness: $23.29/mo* $29.99/monthly ProUnlimited: $31.29/mo* $39.99/monthly *if pre-paid annually |
VPBX-5: $9.99/mo VPBX-10: $24.99/mo VPBX-20: $44.99/mo VPBX-50: $94.99/mo |
Virtual Office: VO300: $9.88/mo* $14.88/monthly VO600: $19.88/mo* $24.88/monthly VO1000: $34.88/mo* $39.88/monthly VO2500: $69.88/mo* $74.88/monthly *if pre-paid annually |
Connect 100: $8.95/mo* $12.95/monthly Connect 500: $19.95/mo* $24.95/monthly Connect Unlimited: $69.95/mo *if pre-paid annually |
| Included Minutes (usage based) |
Pro: 300 ProPlus: 1,000 ProBusiness: Unlimited local/1000 toll free ProUnlimited: Unlimited/Unlimited |
VPBX-5: 300 VPBX-10: 600 VPBX-20: 1,000 VPBX-50: 2,500 |
VO300: 300 VO600: 600 VO1000: 1,000 VO2500: 2,500 |
Connect 100: 100/month Connect 500: 500/month Connect Unlimited: unlimited |
| Overage Minutes (usage based) |
Pro: 4.9¢ ProPlus: 4.4¢ ProBusiness: 4.2¢ ProUnlimited: n/c |
VPBX-5: 6.5¢ VPBX-10: 5.8¢ VPBX-20: 4.7¢ VPBX-50: 4.4¢ |
VO300: 4.9¢ VO600: 4.9¢ VO1000: 3.9¢ VO2500: 3.5¢ |
Connect 100: 4.5¢ Connect 500: 4.5¢ Connect Unlimited: unlimited |
| Included Incoming Lines | RingCentral Mobile: 1 on all plans |
Usage Based Plans: 1 on all plans |
VO300: 2 VO600: 2 VO1000: 3 VO2500: 3 |
Usage Based Plans: 1 on all plans |
| Cost for Additional Incoming Lines | Usage Based Plans: $4.99 ea/mo | Usage Based Plans: $10.00 ea/mo | $3.88 ea/month | Usage Based Plans: $4.95/mo |
| Extensions | RingCentral Mobile: Pro: 10 ProPlus: Unlimited ProBusiness: Unlimited ProUnlimited: Unlimited $2.99/mo for additional virtual extensions |
Usage Based Plans: Unlimited on all plans |
Unlimited on all plans |
Usage Based Plans: Connect 100: 10 Connect 500: 20 Connect Unlimited: 100 |
Features |
RingCentral |
VirtualPBX |
Phone.com |
Nextiva |
| True 800 Number Fee | RingCentral Mobile Pro: $15 all other plans including RingCentral Office plans are FREE |
$25 | FREE with Coupon Code: “FREE800″ |
Free |
| Vanity 800 Number Fee | $30 | $25 | FREE with Coupon Code: "FreeVanity" |
They don’t provide Vanity Numbers at this time. |
| 800 Number Transfer Fee | FREE | $25 | FREE |
$19.95 |
| Local Number Transfer Fee | Free if they support the area code | $25 | FREE |
$9.95 |
| Customer Service | 24×7 (out-sourced – improving) |
24×7 (in-house – good) |
24×7 (in-house – excellent) |
6am – 6pm Phoenix, AZ USA time – with a service after hours to provide 24/7 support |
RingCentral |
VirtualPBX |
Phone.com |
Nextiva |
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| No Setup/Activation Fee |  |
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| International Virtual Number |  |
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| Queuing: |
(highly sophisticated hunt group) |
True ACD Queing |
(hunt group) |
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| Call From Web Click to Call |
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| Internet Fax | |
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| Conference Calling | |
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| Call Screening | |
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| Call Forwarding | |
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| Message Alerts | |
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| Voicemail to Email | |
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option to transcribe voicemail to text for easy reading in noisy places. |
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| Dial by Name Directory |
costs $4.99/mo for Professional Plan |
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| Answering Rules/After Hours | |
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RingCentral |
VirtualPBX |
Phone.com |
Nextiva |
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