Virtual Phone System Reviews

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RingCentral Mobile plans start at less than $9 a month and include unlimited calling and faxing plans (US & Canada). With a local or toll free number and great features like advanced call forwarding, Internet fax, voicemail to email, dial by name directory, web management, caller ID, custom greetings, message alert, and Outlook integration you can’t go wrong. RingCentral Office Plans offer a complete business phone system with optional pre-configured VoIP phones, and all at a flat monthly rate!

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VirtualPBX, now offers a 30 day free trial, matching most of their competitors. This provider has been doing it longer than anyone else, and is a solid, stable, feature rich provider with great price points on all their plans. They are the only provider to offer TRUE ACD Queuing for those with help desk type needs. They are an excellent choice for the business needing more advanced features, along with a proven history of a quality, reliable, robust hosted pbx service.

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Phone.com is a progressive, forward thinking company with deep industry knowledge from the top, down. With a feature rich Virtual Office product line and plans starting at $9.88/mo with unlimited extensions and top notch customer support, they are a provider that is hard to beat. Recently added Call Screening/Call Tagging round out their offering, and International Virtual Numbers make any small business a true global venture.

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Nextiva offers solid service with no contracts, no setup fees, an unconditional 30 day money back guarantee, and takes pride in the fact that they work hard to provide the best customer experience possible.  Although Nextiva does not have advanced features such as ACD queuing, they do have most of the features any small business will find necessary, and quite a few that are just plain "cool" – such as their unlimited minutes plans.

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In May of 2009, Grasshopper (formerly GotVmail) accomplished a total rebranding from what was formerly known as GotVmail. This resulted in a new and much improved user interface, however we haven’t seen any new features, functionality or news since then. The fact that they still charge a $25 activation fee on all, but their $199/mo plan is concerning when their competitors have totally eliminated this fee.

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FreedomVoice was established in 1996, and is the only provider to allow customization of features – “no matter how small or large.” However they also charge extra fees for many of the features that are standard with other providers. For instance, if you want a local number, it will cost you $10/month, After Hours Answering rules will cost you $5/month, and queuing is an extra fee as well. However, if you want a system that you can literally customize to your needs, then this provider may be a good choice for you.

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Halloo offers plans for both the individual needing a toll free number and simple call forwarding, voicemail, inbound faxing, instant conferencing, call hold/transfer and more, as well as office plans for the office needing more advanced features like an auto-attendant, dial-by-name directory, hunt groups(queues), multiple extensions and conference rooms. Halloo’s customer service get’s top rankings and is available by phone 24/7, along with video tutorials, and an extensive knowledge base.

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HoverNetworks is a new, up an coming virtual phone system provider, but we see a lot of promise from this company with strong VoIP technology foundations. They offer a strong, robust, feature rich hosted PBX with competitively priced office packages.

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eVoice now offers 3 lower end plans ranging from $12.95/mo to $29.95/mo with limited features, 2 incoming lines at most, 300 to 1000 minutes, and 2 to 5 extensions. You can add extensions for $9.95 ea/mo with 100 added minutes each/month. If you are looking for a basic, simple featured plan, and won’t miss being able to send faxes via the system, then eVoice Receptionist may work for you.

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Onebox offers two types of plans. One they call “Executive” which we really feel does not qualify as a virtual pbx at all, and another called “Receptionist” which we feel is the plan that is comparable to the other providers we review, and truly a virtual pbx. However their prices, when you consider the add-ons puts them at the top end of any of the providers we review. Cost and questionable customer service puts them lower in our ratings.