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eVoice Receptionist Review

 

W r i t e  Y o u r  O w n   R e v i e w

U S E R   R E V I E W S

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Evoice Review Summary
 
Pro's:
Added 2 new plans for a total of 3 now
More than enough minutes for the very small business owner (1000/mo)
Get additional 100 minutes per extenstion added
 
Con's:
2 lines max(1 local/1-800)
No queing
No internet faxing
No conference calling
No after hours mode
No Canda or International

 
Bottom Line:
If you are looking for a basic Virtual PBX, and don't need features such as conference calling, internet faxing, or queing then you will probably do fine with eVoice. You can now select from plans on the low end with only 300 minutes/2 extensions, to their top plan with 1000 minutes/5 extensions.
eVoice Review Detail

Rating:
5.00/5 5.00/5 5.00/5 5.00/5 5.00/5
 2/5
User
Rating:
5.00/5 5.00/5 5.00/5 5.00/5 5.00/5
 1/5

 

eVoice Receptionist Quick Stats:

Pricing Professional: $12.95/mo SOHO: $19.95/mo
Small Business: $29.95/mo
Free Trial

Yes - you can get a 6 Month eVoice Free Trial on the $12.95/mo plan or
a 30 Day eVoice Free Trial on the $19.95/mo or $29.95/mo plans

Setup/
Installation Fees:

No
Disconnect/
Cacellation Fees:

No

Customer Service:

24/7 Fair
Included Minutes: Professional: 300/mo SOHO: 500/mo
Small Business: 1,000/mo

You get 100 additional minutes for each extension you add

Incoming Lines:
2 max
Extensions Professional: 2 SOHO: 3
Small Business: 5

You get 100 additional minutes for each extension you add.
$9.95 each/month to add an extension.
Local & 800 Number
Transfer Fee:

FREE

800 Vanity
Number Fee:

$30 - one time
True 800 Number
Setup Fee:
FREE - however none were available
More Info:

Make Sure to Compare Virtual Phone System Plans for Additional Plan Statistics

 

eVoice Receptionist Review Summary:

eVoice Receptionist is our #5 pick. eVoice Receptionist offers 3 basic plans, however their feature list appears to be lacking in some cases, and in attempts to contact the company to clarify, we got no response in repeated attempts. This raises concerns on about potential customer support.

Check Mark eVoice Receptionist Likes:

Simple Approach: We like their approach of offering 3 basic plans that are very similar except for minutes and extensions. We also like the fact that you get an additional 100 minutes for each extension you add. However their prices are similar if not more than their competitors with considerably fewer features.

Delete Icon eVoice Receptionist Dislikes:

Questionable Customer Service: eVoiceReceptionist and another Virtual PBX company called OneBox are both owned by J2 Global Communications. As we were doing this review we had several questions, and made repeated attempts to contact both eVoiceReceptionist and OneBox contacts to get clarification, and got no response from either. We question the customer service commitment when we could not get our pre-sales questions answered from either of the J2 Global Comminications companies. It may not be an issue, but it is something to definately be aware of.

Lack of Features: This puts them at a distinct disadvantage to their competitors when you consider the price difference. No queing, no internet faxing, no conference calling, no after hours mode, no Canda or International. and no call from web.

Limited to 2 Incomming Lines: Again from what we can tell via signing up for their service, it appears you are only allowed to sign up for a maximum of 2 incoming lines - 1 local and 1 - toll free number. This may not be an issue for most companies, but it may be a problem for small businesses who have a national presence and want local numbers across the US that would ring into one central Virtual Phone System.

Slow Load Time on Website: Their website loads very slowly, and has at times even returned load errors. We also found the quality of information on their website to be lacking in comparsion to their competitors. This definitely raises concerns with regards to the quality of the actual product they are providing.

Thumbs Up eVoice Receptionist Bottom Line:

If you are in that mid-range area where you will use around or just under 1000 minutes a month, and don't need features such as conference calling, internet faxing, or queing then you will probably do fine with eVoiceReceptionist. You can now select from plans on the low end with only 300 minutes/2 extensions, to their top plan with 1000 minutes/5 extensions.

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