My1Voice Review
Editor’s Rating:
Avg. User Rating:
| Overall |    |
My1Voice Review Summary
My1Voice Pros
- All plans include unlimited extensions
- No set-up and activation fees
- No hidden/extra charges
- Free Vanity Numbers
- Free 800 & local Number Transfers
My1Voice Cons
- No outbound Internet Faxing(must purchase myfax separately)
- Only 1 incoming line on all plans
Bottomline
My1Voice is a relatively new player to the virtual pbx scene, however they are a good option for those looking for the basic features of a pbx with great customer service – all at an affordable price. My1Voice has made recent and significant changes to their virtual pbx plans that has resulted in all of their features now being available on all of their plans.
My1Voice Features/Benefits
My1voice is a cost-effective, feature-rich virtual phone service that is designed specifically for entrepreneurs, home offices, and small businesses with 1 to 25 employees. My1voice is a Software as a Service (SaaS) business communications service originally offered by Canadian software maker Protus, and officially launched in 2008. In December of 2010 My1Voice was purchased by j2 Global after a prolonged legal battle – this is the same company that owns eVoice and Onebox.
| Pricing: | Starter: $10.00/mo Most Popular: $20.00/mo Best Value: $30.00/mo |
| Setup/Installation Fee: | No |
| Disconnect/Cancellation Fee: | No |
| Free Trial: |
Yes, Get a 30 Day My1Voice Free Trial! |
| Customer Service: | 24/7 Good. Response time within 24 hours. |
| Included Minutes: | Starter: 150 Most Popular: 500 Best Value: 1,000 |
| Incoming Lines: | 1 on all plans |
| Extensions: | Unlimited |
| Local & 800 Transfer Fee: | Free |
| 800 Vanity Number Fee: | Free |
| True 800 Number Setup Fee: | Free |
Likes
Simple Approach: Unlike some other virtual PBX providers, my1voice is one step ahead by being able to provide ALL of their features with ALL of their plans. My1voice includes all its virtual receptionist features, regardless of the number of minutes used. This will allow you to pick a plan mainly based on the number of minutes you actually need.
Unlimited Extensions My1voice recently implemented unlimited extensions on all of their plans, joining Phone.com and Grasshopper who also offer this feature. You can now add as many extensions as you need at no additional cost.
No Hidden/Extra Charges: This is one truly great feature that will be hard to beat. Most of their competitors have additional charges for setup, Vanity numbers and transfer of existing toll free number or local numbers.
Web Calls: You can now place a Call Me button or link on your website or in your email signature and my1voice will connect the caller to you at a click of a mouse button. This is similar to Click to call me feature being offered by Phone.com and RingCentral.
Dislikes
Lacks some feature: My1voice doesn’t offer as many features as some of its competitors. It currently lacks the ability to add in answering rules for holidays which many would find beneficial. My1voice also only allows you to record an after-hour greeting that you can schedule to start and stop at specific dates and times, but you cannot specifically define how your after hour calls should be handled (e.g., send callers to voicemail) unlike RingCentral. When a caller is on hold, instead of hearing a ringing phone while waiting to be connected to an extension, callers hear music like their competitors. But unlike most of its competitors, my1Voice does not have the option to customize what music can be played while on hold or doesn’t give you an option to pick a music that would best reflect your business industry. But while my1voice lacks some of these features, it still offers the basic and most popular features available in a virtual phone system.
No Outbound Fax Option: While you can receive incoming faxes, currently no outbound faxing option is available with your my1voice account. In order to send faxes you will also need to sign up for their myfax product. Prices start at just $10 per month for this service as well.
1 Incoming Line on All Plans: You have to pay $5.00/month to add additonal incoming lines. As we’ve mentioned in our RingCentral review, this can be a problem for businesses who want both an Toll Free number and a local number. They will have to pay the additional $5/month to get that additional local line. Both Phone.com and Grasshopper include at least 1 additional line with plans above the professional level.
Where to Buy
Summary
While my1voice doesn’t offer as many features as some of its competitors, they do offer the most popular ones. Even though they are a relatively new player to the virtual pbx scene, my1voice is able to compete nicely, due to the recent and significant changes to their virtual pbx plans that resulted in all of their features now being available on all of their plans. All in all they are a great option for the home office, small business, or traveling professional needing the basic features of a pbx, with great customer service, at an affordable price.
We would only caution that My1Voice’s future as a virtual phone system may be questionable at best since they were purchased by j2 Global. They compete directly with j2′s other product evoice, and Steve Adams, Protus’s vice-president and general manager was recently quoted as saying the fate of Protus’s my1voice virtual phone service, is “not yet determined.”
Worst customer service ever. I’ve never dealed with any company that offers a service as poor as My1Voice. In fact, they don’t even offer customer service at all. My phone number didn’t work and I sent them an email to tell them about the issue. Nobody from that company cared about even sending me a reply to tell me that they have at least received my message. I had to call the support number to end up talking to some call center operator who doesn’t care about helping me either. He told me to wait a few days and someone will send me an email. So I waited… And when I finally received an email. The person only told me that I was the one who asked them to remove my number, which is total nonsense. I told them they made a mistake and asked them to fix the issue and they have been ignoring me ever since. It’s been now 2 weeks that my clients are unable to call me and I’m losing business every single day.
Started the service in 2010 and it worked great. The last couple of months there have been technical issues like call forwarding not working well and the transcription feature not working. Have tried to get customer service on the phone and through chat and no one is answering or returning messages. This wasn’t the case when we signed up. I would really like to get these matters resolved because it is affecting business.
I am reading through these comments because I am getting ready to try another company for a free trial and I was just curious as to what others had to say.
We have had two ongoing problems with my1voice and I am tired of making calls to customer support and hearing the same response but seeing no change.
Problem #1 – the system randomly slows down when picking up calls. Sometimes there is a 10 to 15 second lag in the response. We are therapists and often only have a few minutes between clients so picking up voicemails by phone is very important.
Problem #2 – the time stamp is east coast and we are in California. This is a problem because we charge for cancellations with less than 24 hours notice – a three hour difference is a big deal.
Has anyone else had either of these problems and what have you done about them?
I have had My1Voice for several months and for the most part I am happy. There is one glaring weakness which makes it a real hassle to analyze and report usage by extension and/or time period. The only reports available from My1Voice do not add up the minutes used in total or by extension. You can download the report in excel format but because of the way the minutes translate you can’t add them.
I’ve brought this up with My1Voice many times but they will not fix this glaring weakness in their reports section. At the very least they should come up with an excel formula so the minutes can be converted to a usable decimal format.
I have used My1voice for several months. It works great. I can receive faxes and use the telephone system all with one number and one charge. I just got my free professional greeting. Excellent customer serice. Before my1voice I used another company for the telephone and then had to have another account for a fax line. My1voice saved me about $50.00 per month compared to the other company. It was easy for me to set everything up.
For those of you below, who wish to to reply to Kevin from My1Voice but who may be reluctant to leave your email for obvious reasons, please feel free to use our Contact form located here: Contact Us
and leave your contact information and we will be happy to forward it on to Kevin for you.
Best,
Lynn
Virtual Phone System Reviews team
Dishonorable and scamming company.
The service worked ok but I would never do business with this company again.
Used there service for a few months and then decided to cancel when I no longer needed it. Called and personally canceled several times only to see the monthly charge show up on my account again the next month. During the most recent attempt to cancel they claim that the security question was answered incorrectly the last time we called to cancel. They have been charging me fallaciously for at least a year now. I am not sure what I will have to do to get this canceled. I may have to get a lawyer or something.
Zackery…after looking into this, I am confident in stating that there is another side to your story that you haven’t shared in this forum.
A my1voice customer definitely can cancel an account at any time, and no we do not intentionally continue to charge the credit card after a cancellation request has been made. If an error was made, I am more than happy get things sorted out. Please reply to this with your email address and I will contact you to discuss.
Thanks,
Kevin Baker
my1voice Product Marketing Manager
What other side could there be?
Did you lookup and find my account information?
Did you see the notes on the account, that the supposed Manager said they could see on the account, that said that we called to cancel in May, but supposedly answered the security question wrong?
When the security question was my mothers maiden name.
Her maiden name is Smith. No way to misunderstand that.
How could that have been missed? If your agent thought we said the wrong answer why did they not tell us?
Is it your companies policy to fallaciously tell a customer, that is trying to cancel that the account, that the account is now canceled even if they feel that the security question was not answered correctly?
Your company would rather save a few bucks then do the right thing and admit their mistake and refund my money.
Zackery….as I clearly stated in my original reply it is absolutely not the policy to” intentionally continue to charge the credit card after a cancellation request has been made.”
And as I also stated, “If an error was made, I am more than happy to get things sorted out.”
If you want to contact me through Lynn as she has suggested, then I will do my best to help you out.
Thanks,
Kevin Baker
my1voice Product Marketing Manager
Mr. Backer contacted me and we were able to work out my issues.
This has gone a long way to restore my opinion of this company.
Thanks Kevin,
Zack
I have emailed several times and called in to cancel before trial ends. Still havent cancelled the account yet and I dont want to be billed tomorrow because Ihavent had time to set the account up or use it. We have had severe tornados in our area and this isnt a good time.
Casey
Unfortunately this is not surprising now that my1voice is owned by j2 Global who also owns evoice and onebox. These cancellation and customer service issues are common complaints with all j2 Global companies and why they have an “F” BBB rating. They unfortunately do not respond to or resolve the complaints. It is why we downgraded them in our ratings and removed them from our menus, and issued this blog posting… http://www.virtualphonesystemreviews.com/my1voice-acquired-by-j2-global-caution/ They have a very uncertain future in our opinion.
I am a new user to My1voice. The customer service has been very good, however there are challenges within the system the message stalls and repeats without allowing the caller to leave a message.
I dont want to miss any calls, every call is a possible customer. I am disappointed.
Hi Dayle,
In looking into this it appears that your my1voice account is still active, so I am assuming that any issues that you had have now been solved, and all is good. If I am incorrect with this, please reply through this forum with your email and I will contact you to discuss.
To be sure, the problems that you mentioned are not common, although the my1voice customer support team (located in North America) is available to help you out 24/7 should you ever need them!
Thanks,
Kevin Baker
my1voice Product Marketing Manager
Signed up for free trial. Was immediately billed $30 to the credit card they said would be charged at the end of the free trial if I didn’t cancel.
Tried to cancel, they said they would only refund $10 of $30, even though I never used or signed into the service.
I never used the service, so I have no idea if it works or not. I’m personally not going to do business with a company that scams me right from the start.
Mike….my1voice only offers a free trial on the $10 or $20 plan, so it is likely that you chose the $30 plan by mistake – which would explain the charge to your credit card. If you can leave your email through this forum, I will contact you to try to work things out.
Thanks,
Kevin Baker
my1voice Product Marketing Manager