Nextiva Review

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Nextiva Review Summary
	Pro's: * Unlimited Minutes Plans * 24/7 Customer Support * True "office" Plans w/VoIP Phones
	Con's: * No Vanity Number Support * No Support for Canada * Seperate Internet Fax Service * One Incoming Line
	Bottom Line: Nextiva offers solid service with no contracts, no setup fees, an unconditional 30 day money back guarantee, and take pride in the fact that they work hard to provide the best customer experience possible. They are only one of two vendors to offer unlimited minute calling plans, and true 'office' plans with VoIP business class phones.
Nextiva Review Detail

 

 

Nextiva Quick Stats:

Pricing	Nextiva Connect 100: $8.95/mo pre-paid annually $12.95/mo non-prepaid Nextiva Connect 500: $19.95/mo pre-paid annually $24.95/mo non-prepaid Nextiva Connect Unlimited: $69.95/mo pre-paid annually $99.95/mo non-prepaid Nextiva Connect 360 Limited: $24.95/mo Nextiva Connect 360 Unlimited: $34.95/mo
Free Trials	30 Day Money Back Guarantee
Setup/ Installation Fees:	No
Disconnect/ Cacellation Fees:	No
Customer Service:	6am - 6pm Phoenix, AZ USA time - with a service after hours to provide 24/7 support
Included Minutes:	Nextiva Connect 100: 100 Nextiva Connect 500: 500 Nextiva Connect Unlimited: unlimited Nextiva Connect 360 Limited: 500/1,000 Nextiva Connect 360 Unlimited: Unlimited
Incoming Lines:	Nextiva Connect 100: 1 Nextiva Connect 500: 1 Nextiva Connect Unlimited: 1 Nextiva Connect 360 Limited: 1 Nextiva Connect 360 Unlimited: 1
Extensions	Nextiva Connect 100: 10 Nextiva Connect 500: 20 Nextiva Connect Unlimited: 100 Nextiva Connect 360 Limited: unlimited Nextiva Connect 360 Unlimited: unlimited you can add unlimited virtual extensions at no fee to any plan
Local & 800 Number Transfer Fee:	$19.95 one time fee for an 800 Number $9.95 one time fee for a local number
800 Vanity Number Fee:	They do not offer Vanity Numbers at this time.
True 800 Number Setup Fee:	Free
More Info:	Make Sure to Compare Virtual Phone System Plans for Additional Plan Statistics
Awards:

 

Nextiva Review Detail:

Nextiva was founded in 2005 and is based in Scottsdale, AZ. We found it very hard to find much "bad" chatter out there about them while writing this review, and while that isn't always an indicator about a company, it does seem like any company's unhappy customers usually are their most vocal. While talking with Nextiva, they stated that providing top notch customer service is always one of their top priorities.

Although Nextiva may be lacking in the some of the more "advanced" features such as true ACD queing, and for some reason they aren't currently offering Vanity Numbers, they do have most of the features any small business will find necessary, and quite a few that are just plain "cool" - such as their unlimited minutes plans.

Nextiva Likes:

Unlimited Minutes on Connect Unlimited and Connect 360 Unlimited Plans: With Nextiva Connect Unlimited you get all the features of a virtual pbx, AND unlimited minutes for as low as $69.95/month if you pre-pay, or $99.95 if you pay monthly. The only difference with Connect 360 is that you get business class VoIP phones, for those customers who are looking to invest in a total business phone solution. Right now, RingCentral is the only other vendor we have reviewed that offers unlimited minutes, and only with their RingCentral Office plans.

Customer Support: This isn't necessarily a "like" but more of a clarification. Although their website states that they offer customer support from 6am until 6pm Scottsdale AZ, time, and some websites have "dinged" them for not offering 24/7 customer support, they do indeed offer 24/7 support. We had a discussion with the guys at Nextiva and this was one of the topics that we brought up. They stated that they in fact have a service that will answer any calls after the standard 6am to 6pm time-frame and then forward the call the the appropriate support person as necessary. Although this is less than ideal in terms of a true support-desk, they state they are committed to customer support and as their customer base grows and customer suppot needs change, they will definitely be changing their customer support setup. You can view this as a "like" or "dislike"... we see this as a company making the best use of their current resources, while keeping a finger on the pulse of what's going on knowing it will have to change at some point in the near future. If you are a customer with a bad customer support experience we'd definitely like to hear from you however... here is the nextiva user review form.

Nextiva Dislikes:

Internet Fax as Seperate Service: With Nextiva if you want internet faxing, you must purchase their vFax service in order to get it. This is unfortunate because RingCentral also has a seperate faxing solution, however if you purchase any of their hosted pbx solutions you do not have purchase the faxing solution seperately in order to get the internet faxing ability.

Only 1 Incoming Line: Nothing new here! We have "dinged" most of the vendors on this one. Phone.com and Grasshopper are the only two that offer more than 1 incoming line on most of their plans. With most small businesses wanting both an 800 number and a local number, it would be nice to see more vendors offer at least 2 incoming lines as a default without an additional monthly charge being applied... at least at their higher end plans.

Lower Minutes: Their minutes are little on the lower side until you get to the unlimited plans.

No Vanity Numbers: They currently are not offering Vanity Numbers. We find this a bit odd... and does put them a bit at a dis-advantage in regards to their competitors who all offer this service. We suspect this will be something they will be offering before long.

No Support for Canada: Because of the way they support enhanced 911 or E-911 they currently do not support Canada. Phone.com also supports E-911 but does it in a way that also allows them to support Canada customers as well. So there are ways around this.

Nextiva Bottom Line:

We believe Nextiva is where Phone.com was about a year ago - maybe a year and half ago. If they are as agressive as Phone.com has been with features, service and support, then we fully expect to see great things coming out of Nextiva as well, and Phone.com can expect some stiff competition coming at them.

All in all they appear to be going through a growth period, where they are adding features, services, and re-defining their product lines to more closely compete with the top vendors in the space. We feel you will continue to see changes coming from Nextiva over the next 6 months and beyond.

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