R E V I E W S


tab

Reviewed Providers

line

 

tab

Onebox Review

 

W r i t e  Y o u r  O w n   R e v i e w

U S E R   R E V I E W S

Review Summary
 
Pro's:
2000 minute plan if all you need is call-forwarding & a few other basics
 
Con's:
Executive plan is 1-person only, call-forwarding system
High priced with extra charges
No Free Trial
No extensions on Executive plan
Limited Extensions on other plans
 
Bottom Line:
Unfortunately with Onebox, we simply feel there are better virtual pbx alternatives available that in turn offer better pricing, better features for the price, better customer service, and free trials that allow you the confidence in your purchasing decision before you commit long term to a company.
Onebox Review Detail

Rating:
5.00/5 5.00/5 5.00/5 5.00/5 5.00/5
 1/5
User
Rating:
5.00/5 5.00/5 5.00/5 5.00/5 5.00/5
 1/5

 

Onebox Quick Stats:

Pricing

Executive: $16.95/mo, $19.99/mo, $29.99/mo (no extensions, limited features)
SOHO(Receptionist): $49.95
Small Business(Receptionist): $79.95/mo
Corporate(Enterpise): must call to get pricing
Free Trial No - they offer no free trial
Setup/
Installation Fees:

No
Disconnect/
Cacellation Fees:

No

Customer Service:

24/7 poor (out-sourced limited knowledge)
Included Minutes:

Executive: 100 / 400 / 2,000
SOHO(Receptionist): 2,000
Small Business(Receptionist): 2,000
Corporate(Enterpise): must call to get inforomation

Cost for additional minutes:
Executive: 10¢
SOHO(Receptionist): 4.9¢
Small Business(Receptionist): 3.9¢
Corporate(Enterpise): must call to get information
Incoming Lines:

Executive: 1
SOHO(Receptionist): 2
Small Business(Receptionist): 2
Corporate(Enterpise): must call to get information

$5.00 ea/month for additional lines
Extensions

Executive: 0
SOHO(Receptionist): 4
Small Business(Receptionist): 10
Corporate(Enterpise): must call to get information

$9.95 each per month to add
You can not get extenstions with Executive Plan
Local & 800 Number
Transfer Fee:

FREE

800 Vanity
Number Fee:

$30 - one time
True 800 Number
Setup Fee:
FREE - however none were available
More Info:

Make Sure to Compare Virtual Phone System Plans for Additional Plan Statistics

 

Onebox Review Summary:

Onebox offers two different types of plans, and that needs to be made clear. They have what they call an "Executive" plan which is really designed for a one-person office. It does not offer you any type of extensions, dial by directory, or automated attendent. It's basically an answering system with some additional features such as faxing, call fowarding, etc. You can not add a professional greeting to this plan either. In order to get the full benefits of a Virtual PBX, you have to go to their "Receptionist" plan which then starts at $49.95/mo with 2000 minutes, 4 extensions and 2 lines.

Check Mark Onebox Likes:

Plenty of Minutes: They offer 2000 minutes with their Executive, and also with their Receptionist plan, however we feel that for the price the other limitations of the Executive plan remove the benefits of the big minute push. At the Receptionist level again, the price is high when you take into account the limited extensions, cost for additional lines, and higher cost for features such as international virtual phone numbers ($29.99/mo). When you add up the extras, then they become a high-priced option to get the extra minutes.

Delete Icon Onebox Dislikes:

Questionable Customer Service: Onebox and eVoice Receptinist are both owned by J2 Global Communications. As we were doing this review we had several questions, and made repeated attempts to contact OneBox to get clarification. In some cases we got absolutely no response to multiple attempts. In other attempts it took multiple connections to their "chat-live" to get someone to answer our questions. We then questioned some of the answers we received, and the knowledge level of their customer service reps.

We question the customer service commitment when we could not get our pre-sales questions answered from either of the J2 Global Comminications companies. It may not be an issue, for you, but it is something to definately be aware of. If you are told one thing in a pre-sales chat and then find out something completely different after you have purchased the product, you may not have alot of options - remember they don't offer a free trial of any kind.

No Free Trial: We find this unacceptable in this space. Especially when they are making it a point to market to one-person business, home offices, and professionals. These are the types of businesses that will definately want to try out a service before comitting to it long term. Especially when there are enough "questions" as there are with this company.

Limited Features on Executive Plan: We find it odd that they market a plan in this space that in our opinion really isn't a virtual pbx system, but more of a glorified answering system. Without extensions, automated attendent, and professional type greetings, we don't see how that plan can be considered a virtual pbx.

Limited Extensions: As previously mentioned, you can not even get the option of extensions on the Exective plans(least costly), and on the Receptionist plans they are extremely low. Add to that the cost of $9.95 each per month to add them and you are talking some real potential costs as your company grows, or you have separate sales campaigns you may want to track.

Number Porting Issues: Not all vendors are equal when it comes to leaving them and wanting to take your number with you. You may find you have issues porting your number to another provider when and if you leave Onebox.

Icon Down Onebox Bottom Line:

All in all, we don't feel comfortable recommending Onebox to the small business, home office, or traveling professional space at this time. We just feel there are better alternatives out there right now that offer better pricing, features for the price, customer service, and free trials that allow you the confidence in your purchasing decision before you commit long term.

However, if you still wish to find out more about them, you can do so here.