RingCentral Review

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Review Summary Detailed Review
	* No charge to transfer local & 800 numbers * "Ring out feature" & "Call from Web" features * Integrated real-time call controller * Unlimited Minutes on RingCentral Office Plans - Never Pay Per Minute Charges! * 30 Day Money Back Guarantee with RingCentral Office Plans
	* Problematic out-sourced customer support * $4.99/mo for dial by name on professional plan * Only 1 incoming line on most mobile plans * $2.99/each per month to add extensions on mobile plans
	RingCentral is a stable, market leader with a wide range of desireable features at good price points. Additionally for heavy calling needs, and those looking for a plan that includes business class IP phones, check out the RingCentral Office plans.
Rating:		4 / 5
User Rating:		2/5

RingCentral Quick Stats:

Pricing	Professional: $9.99/mo pre-paid annually $14.99/mo non-prepaid SOHO: $24.99/mo pre-paid annually $29.99/mo non-prepaid RingCentral Office 1 User: $49.99/mo RingCentral Office 4 User: $99.99/mo RingCentral Office 8 User: $179.99/mo
Free Trials	RingCentral Mobile: 30 Day Free Trial     Or 7 Day Free Trial with 50% off your first 3 months RingCentral Office: 10% Off RingCentral Office and 30 day Money Back Guarantee
Setup/ Installation Fees:	No
Disconnect/ Cacellation Fees:	No
Customer Service:	24/7 mediocre (provided by out-sourced company)
Included Minutes:	Professional: 100/mo SOHO: 500/mo RingCentral Office 1 User: Unlimited RingCentral Office 4 User: Unlimited (best value plan) RingCentral Office 8 User: Unlimited
Incoming Lines:	Professional: 1 SOHO: 1 RingCentral Office 1 User: 1 RingCentral Office 4 User: 4 RingCentral Office 8 User: 8
Extensions	Professional: 5 SOHO: 10 RingCentral Office 1 User: 10 RingCentral Office 4 User: Unlimited RingCentral Office 8 User: Unlimited $2.99 each per month to add
Local & 800 Number Transfer Fee:	FREE
800 Vanity Number Fee:	$30 - one time
True 800 Number Setup Fee:	Professional: $15 one time fee SOHO: FREE RingCentral Office 1 User: FREE RingCentral Office 4 User: FREE RingCentral Office 8 User: FREE
More Info:	Make Sure to Compare Virtual Phone System Plans for Additional Plan Statistics
Awards:

 

RingCentral Video Information:

 

RingCentral Review Summary:

RingCentral is our #2 pick. RingCentral provides an expanded list of features with their RingCentral Mobile product, and their pricing makes it affordable for professionals, home offices, and small businesses. If you are considering RingCentral, you should also read our review of their close competitor Phone.com Virtual Office, however.

RingCentral Likes:

Unlimited Minutes on RingCentral Office Plans: RingCentral converted their top two plans to what they are calling "RingCentral Office". With these top two plans you get a fully functional, feature rich small office system that includes unlimited minutes and unlimited faxing for those customers that heavy calling needs. It also includes fully pre-configured VoIP Phones, and all the features you'd expext in a small office phone system. This now creates a true small business phone system that is affordable for even the small business or home office! RingCentral is also including a 30 Day Money Back Guarantee on RingCentral Office, so that you can be confident in your purchase!

Feature Rich: RingCentral offers an extensive and comprehensive list of features.

No Charge to Transfer 800 or Local Numbers: RingCentral doesn't charge a fee to tranfer your existing 800 or local number, where other vendors charge a one time fee per phone number to transter.

Integrated Real-Time Call Controller: This feature allows you to turn your PC into a call center command center. You can easily answer or screen incoming calls, send them to voice mail, transfer to another extension, disconnect or even monitor voice messages as they are being left and pick up only the ones you want to talk to. You can even prompt the caller to speak their name and it will be played via your PC speakers.

Click to Call/Ring Me Web buttons: RingCentral and Phone.com are the only two vendors that offer this functionality. You can add a button to your website to easily allow your visitors to call you directly from their PC.

RingCentral Dislikes:

Dial by Name Directory Charge on their Professional Plan: this is probably really picky, and most likely a little used feature for true professionals with fewer than 6 extensions anyway, however we'd like to see them drop the $4.99/mo charge and follow their competitors lead on this one.

100 voicemail limit: Currently RingCentral has a 100 voicemail storage limit, per extension. Again, this probably won't be an issue for most people using the system, but something to be aware of.

1 Incoming Line on Most Plans(except RingCentral Office): You have to upgrade to thier RingCentral Office 4 line plan to automatically get more than one incoming line. This can be a problem for businesses who want both an Toll Free number and a local number but don't necessarily need 4 uers/local lines. They will have to pay either the $4.99 or $24.99 fee to get the additional local line. Most of their competitors include at least 1 additional line with their SOHO and small business plans.

$2.99 fee to add extensions: With their top 2 competitors(Phone.com and Grasshopper) now going to unlimited extensions, be aware that if you want to add extensions over and above the standard for each plan, with RingCentral you will pay a $2.99 each, per month, fee to get them. You get 5, 10, 10, and unlimited extensions, respectively with RingCentral's Professional, SOHO and two RingCentral Office plans. It may not be a big issue for most, but something to be aware of.

Customer Support: Unfortunately they are not one of the most responsive providers and some of their support rep's may not be as knowledgeable as you would hope to expect. Communication issues can be an issue when trying to correspond with their off-shore support team. We feel this is the biggest area that RingCentral needs to improve upon, and a main reason for not being #1 in our ratings.

RingCentral Bottom Line:

If you are looking for a stable, market leading partner that offers a very wide range of desireable features at good price points, then RingCentral is a great option. Just be aware that some customers have reported issues with customer service.

In addition, if you have heavy calling needs, and are looking for a plan that includes business class IP phones, then you will definitely want to check out the RingCentral Office plans with Unlimited Minutes and IP phones standard on both plans. These RingCentral Office plans are perfect for most small business needs, and best of all - affordable at only $24.99/user!

Learn More About RingCentral Office, Starting at only $24.99/User!

or RingCentral Mobile, Starting at $9.99 / month

Try RingCentral Mobile Free for 30 Days!	Get 10% Off RingCentral Office Now!