RingCentral Review
Editor’s Rating:
Avg. User Rating:
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RingCentral Review Summary
RingCentral Pros
- No charge to transfer local & 800 numbers
- unlimited minutes on Pro-Unlimited ProBusiness Mobile Plans
- unlimited minutes on all RingCentral Office Plans
- "Ring out feature" & "Call from Web" features
- Unlimited extensions on ProPlus and ProUnlimited Mobile Plans
- Save up to 35% on RingCentral Mobile w/New Pricing
- Mobile Apps – Android, iPhone, Blackberry
- NEW – 30 Day Risk Free Trial on RingCentral Office
RingCentral Cons
- $4.99/mo to add dial by name on RingCentral Mobile Pro plan
- $2.99/mo to add additional virtual extensions on RingCentral Mobile Pro plan
- Only 1 incoming line on most mobile plans
Bottomline
RingCentral is a stable, market leader that provides two sets of plans – RingCentral Mobile and RingCentral Office, both of which offer a wide range of desirable features at good price points.
RingCentral Features/Benefits
RingCentral was founded in 1999 in San Mateo, CA. RingCentral provides an expanded list of features with their RingCentral Office product, and with RingCentral Office you are billed a flat monthly rate based on number of users, rather than minutes used. This makes it a very affordable option for any small business, home office, or professional.
Their RingCentral Mobile product is ideal for mobile professionals, geographically diverse teams, or basically anyone who is frequently out of the office but needs to be reached. RingCentral Mobile gives you a set number of minutes per month, and is your traditional usage based billing structure – however with RingCentral you have unlimited mobile plans as well.
| Pricing: |
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| Setup/Installation Fee: | No |
| Disconnect/Cancellation Fee: | No |
| Free Trial: | Yes – 30 Day RingCentral Mobile Free Trial OR NEW – 30 Day RingCentral Office Free Trial |
| Customer Service: | 24/7 good – improving(provided by out-sourced company) |
| Included Minutes: |
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| Overage Minutes: |
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| Incoming Lines: |
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| Extensions: |
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| Local & 800 Transfer Fee: | Free |
| Vanity 800 Number Fee: | $30 – one time fee |
| True 800 Number Fee: |
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Likes
RingCentral Office with Unlimited Minutes: RingCentral Office offers a fully functional, feature rich small office system that includes unlimited local and long distance calling and faxing within the US and Canada. It also includes optional, fully pre-configured VoIP phones, and all the features you’d expect in a small office phone system. This is a true small business phone system that is affordable for small business owners, professionals, or home offices! RingCentral now also offers a 30 day risk free trial on RingCentral Office, so that you can be confident in your purchase! Be sure to read our recent one-on-one comparisons between RingCentral Office vs. Phone.com and RingCentral Office vs. VirtualPBX Flat Rate Plans.
Unlimited Minutes & Extensions on RingCentral Mobile: RingCentral’s Mobile ProUnlimited offers a fully functional, feature rich small office system that includes unlimited local and long distance and 1,000 toll free minutes/month. Add to this that you get unlimited extensions on both the ProPlus and ProUnlimited plans and you have some powerful plans at the mobile level.
Feature Rich: RingCentral offers an extensive and comprehensive list of features.
No Charge to Transfer 800 or Local Numbers: RingCentral doesn’t charge a fee to transfer your existing 800 or local number, while other vendors charge a one time fee per phone number to transfer.
Integrated Real-Time Call Controller: This feature allows you to turn your PC into a call command center. You can easily answer or screen incoming calls, send them to voice mail, transfer to another extension, disconnect or even monitor voice messages as they are being left and pick up only the ones you want to talk to. You can even prompt the caller to speak their name and it will be played via your PC speakers.
Click to Call/Ring Me Web buttons: RingCentral and Phone.com are the only two vendors that offer this functionality. You can add a button to your website to easily allow your visitors to call you directly from their PC.
Microsoft Office & Outlook Integration: RingCentral integrates with Microsoft Outlook, so you can place calls directly from Outlook with RingOut click-to-call dialing, receive faxes in your Outlook inbox and easily send faxes to Outlook Contacts. You can also fax directly from Microsoft Office® applications such as Microsoft Word®, Excel® and PowerPoint®.
Mobile App for iPhone and Android: With the release of their mobile app for the Android market, RingCentral now has apps for both the iPhone and Android mobile phones. You can truly take your business mobile now, with these apps allowing you to:
- Stay connected on-the-go with faxing, voicemail, and call management.
- Faxing – Receive and forward your faxes from anywhere.
- Visual Voicemail – See a complete record of all your calls and faxes.
- Call Logs – See a complete record of all your calls and faxes.
- Get only the calls you want, and block the ones you don’t want.
- Make calls with RingOut, while keeping your personal phone number private.
- Access any of your business contacts and company extensions easily.
RingCentral 0ffice Grows As Your Business Does: RingCentral Office offers 3 plans ranging from 1 to 10 users, as well as a 20+ user plan, but you can add additional users for as low as $19.99/user. Each RingCentral Office plan comes with:
- A business phone system – including discounted Polycom IP phones
- Unlimited* calling and faxing anywhere in the US and Canada
- Unlimited* calls and faxes to your local numbers
- 1 toll-free or local main company number
- 1 toll-free or local fax number
- 1 local number per user
- 24/7 customer support
Dislikes
Dial by Name Directory Charge on their Mobile Professional Plan: This is probably really picky, and most likely a little used feature for true professionals with fewer than 6 extensions anyway, however we’d like to see them drop the $4.99/mo charge and follow their competitors lead on this one.
200 message limit: Currently RingCentral has a 200 voice and fax message storage limit, per extension. Again, this probably won’t be an issue for most people using the system, but something to be aware of.
1 Incoming Line: You have to upgrade to thier RingCentral Office 4 line plan to automatically get more than one incoming line. This can be a problem for businesses who want both an Toll Free number and a local number but don’t necessarily need 4 uers/local lines. They will have to pay either the $4.99 or $24.99 fee to get the additional local line. Most of their competitors include at least 1 additional line with their small business plans.
$2.99 Fee to Add Extensions to RingCentral Mobile Pro Plan: RingCentral offers unlimited extensions on its RingCentral Mobile Pro Plus and Pro Unlimited plans as well as all of its RingCentral Office plans. RingCentral’s lowest priced Mobile plan (Pro) comes with only 10 extensions and will still cost you $2.99/mo to add virtual extensions. Their Pro Unlimited plan comes with unlimited local and long distance minutes, and 1000 toll-free minutes.
Customer Support: RingCentral has taken many hits on their customer support capabilities. In Q4 of 2008 RingCentral outsourced their Customer support, and they will be the first to admit that the transition wasn’t exactly smooth – actually it was quite bumpy! Not only did they train in a totally new support staff, but also implemented many new support processes at the same time. Admittedly, not necessarily the best strategy. They struggled over the next year to get their customer service back to levels that their customers expected from them. Now with both a RingCentral Facebook page, normal RingCentral Twitter page, and dedicated Ringcentral Twitter Support page as well, customers not only have the typical support methods, but also have multiple means to voice support needs & concerns, and have their voices heard – clearly, loudly, and publicly.
Where to Buy
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Save 12% Monthly on RingCentral Office!
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Save up to 35% On RingCentral Mobile! (new pricing/plans – ProPlus now only $16.29/mo)
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Get RingCentral Office Canada 30 Day Free Trial!
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Get 40% off First 3 Months on RingCentral Mobile Canada!
*** NOTE: You will not find the new pricing or plan options on RingCentral Mobile by going directly to the RingCentral website. Please use the link above to get these new pricing/plan options. If you want to learn more about these plans at RingCentral, click the link above, then at the bottom of the screen, click the "learn more" link and go to "plans + pricing" on the left hand side menu. You will see these new plans/pricing.
Summary
Both RingCentral Mobile and RingCentral Office plans are packed with features you’ve come to expect from RingCentral, like call management, voicemail & greetings, internet fax, a fully functional cloud-based pbx, web phone features, and mobile apps. If you are looking for a stable, market leading partner that offers a very wide range of desireable features at good price points, then RingCentral is a great option.
In addition, if you have heavy calling needs, or want a complete business phone system with the option to purchase fully configured VoIP phones, then be sure to take a closer look at the RingCentral Office plans.
I give Ring Central 1 star becuase of their lack of concern for my ongoing problem with our Company Caller ID. We have had Ring Central for almost 1 year now and our Company ID still says the wrong name when calling out to our customers. I have contacted Tech support over 20 times and always get transferred to level 2 support and no one can help me. The entire tech support is based in the Philippines and I have been given the run around. I asked for a corporate phone number which is based in California and when you call it just send you back to customer or tech support in the Phillippines.
BEWARE!
Thank you for bringing your concern to our attention, Lee. We would like to take a closer look into your account and address your concern asap. Please email socialmedia@ringcentral.com your account and call back numbers, your post name (“Lee”) and link to this post so that we may reach out. Our apologies for the inconvenience, Divine Cabalfin/RingCentral, Inc.
Very pleased with the low cost and functionality of the mobile plan and was able to keep my existing business number. Had some trouble with my business calls forwarding to my Sprint/Google Voice number. My mobile phone would only ring once or twice before going to Ring Central voice mail. Ring Central’s tech support was helpful but ultimately we concluded that Google Voice did not work well as a forwarding number. Was able to fix this in Company Settings by grouping my land line to ring simultaneously with my Sprint/Google Voice mobile number.
Thank you for an informative feedback and a most favourable rating, Mark! Glad to hear your concerns have been addressed. If there’s anything we can do to make it an even better experience for you, please email socialmedia@ringcentral.com a brief description of your concern, account and call back numbers. You also have the option to use your online account Overview tab Feedback link to send us additional comments and suggestions. All the Best, Divine Cabalfin/RingCentral, Inc.
RingCentral has been a great service for me and for my business. We use it to route calls to users in home offices in different states and it allows us to use one central call-in. They also have a very good e-fax service that is less that the competition. I have been with RingCentral for three years and believe it is a good fit for anyone trying to manage multiple users and locations.
Hi James, thank you so much for describing in concise language, the advantages our service provides your business! We do work at making the system simple enough to be practical and sophisticated enough to be customizable to fit your needs. If there’s anything we can do to make that rating a 5, please let us know: socialmedia@ringcentral.com, indicating a brief description of your concern, your account and call back numbers. All the Best, Divine Cabalfin/RingCentral, Inc.
Overall we’ve been pretty happy with RingCentral. The service is very cheap and exactly what we’re looking for: complete control of our phone system with the ability to have call routing, different automatic messages at different times & on different days, fax service, email notifications for everything we want, an iphone app, and the ability to check/adjust/track everything online. I’ve usually had great experiences with customer service and tech service. Have called probably more than a dozen times with just one tech who wasn’t as great as all the others, but all other techs were great and very helpful.
I would recommend RingCentral to anyone but lately my only complaint is that, although we haven’t made any changes to our setup, now one or two phone calls every day or every other day only ring once and then go straight to voicemail, as opposed to the 7 rings they’re supposed to give before routing to voicemail. It’s an intermittent problem and seems to be a glitch with the system (this might happen once a day to just one or two calls while all other calls ring up to 7 times properly). Hoping this issue gets fixed and resolved quickly!
i am currently with ring central and am leaving as soon as i can get my phone number away from this company. On the surface it appears like a good idea and a way to save a few dollars over the Bell Canada system. I had to personally oversee the installation process, they have no representatives. When the line was eventually activated 15 days after the installation, there was no notice, a client called me on my cell phone to ask if everything was ok because to the outside world, our lines were just dead. When I got the phone re-routed to the ring central system, I called for support to help get it set up, they answered the phone in a very friendly manner, they were always friendly, but the support person didnt know how to help me. i spent 6 hours playing with the phones and the online system. The online software seems quite good, if there was support or a manual, so you are left to figure it out on your own. To this day all of the phones in the office are flashing like there are messages but we dont know how to retrieve them, nor do the support people we have talked to about it.
Here’s the best part, on christmas eve 2011, I received an email telling me to update my billing information that my credit card had been declined. I was out of the country and my accounts payable officer was on holidays until January 2, 2012. On New Years eve I received another email informing me that my phones had been shut down. We have a multi-million dollar revenue company that operates 24 hours, 7 days a week. I called the number indicated on the email and spent 45 minutes with various company representatives who were pleasantly unable to help in any way. I was told that there was no one in ring central who was working who had the authority to turn the phones back on. This process took just shy of an hour on my cell phone from another country, which will likely cost me twice the 103 dollars ring central was looking for on our bill. I borrowed a credit card from a friend as I didnt have my cards with me and re-activated the phones.
I would not recommend taking the chance on this company, if your business is important to you and your family. I am switching as soon as I can get my phone number released back to me
Signed…a very sorry present customer who cant wait to put this company in my rear view mirror
We’re so sorry to hear of your experience, Dave, and understand where you’re coming from considering your having cited a couple of concerns.
Regarding the retrieval of messages, signalled by the flashing light or the new message alert, if you’re using a RingCentral IP phone, you may want to try pressing *86.
We’re glad you’re enjoying the software. If you’re referring to the Call Controller, there should be a downloadable copy of the user guide from your online account Download tab, by clicking on the Call Controller User Guide link.
So we may assist you further, please email socialmedia@ringcentral.com your account and call back numbers. Kindly also paste the link of your comment and indicate your post name as “dave kukurudza”, so we may have a starting point. We look forward to hearing from you, Divine Cabalfin/RingCentral, Inc.
I had Ring Central years ago which was installed on my first lap top computer. I used it all the time for faxes etc. Since then, I have tried the system for my business and I love it. Its easy to use and customer service is spot on. I can track all calls from my second office in another state and call customers if the second office does not respond fast enough. Keep up the good work
I´ve been enjoying Ring Central´s services for about 6 months and it´s been a great experience just to know that all my client´s call will go through. The interface is very friendly, I can manage my account virtually anywhere where is Internet and the customer service is awesome, very helpful! Thank you Ring Central!
We’re glad to hear you’re enjoying the service, Carlos, and that it has been a great experience for you! If there’s any way we can make that even greater, please let us know by sending us your RingCentral account and preferred call back numbers, with a brief description of your concern, at socialmedia@ringcentral.com. Thank you! –Divine Cabalfin/RingCentral, Inc.
I just recently starting using RingCentral services in my business, therefore receiving calls and making calls via the computer was all new to me, but the quality and clarity of the RingCentral phone service has made the learning curve very short. I receive tons of calls a day and having the option to priortize my calls,place on hold, and send to voicemail help me be in control of the call volume. The RingCentral Internet fax service is great,with the high volume of documents i fax out and that are faxed in on a daily basis has increased my productivty by not having to run to the fax machine numerous times a day. The customer support has been there when i needed in a professional and timely manner. Great Service!
Sincerely,
Herbert Russell
Welcome to RingCentral, Herbert, and thank you for your informative and favourable feedback! We’re glad you’re able to maximize and use the service as a productivity tool in your business. It would be helpful for others to hear it straight from our customers how the system provides the leverage to compete in a high-paced business world, through quality service, state-of-the-art technology and reliable customer support. Feel free to reach out through socialmedia@ringcentral.com or send your additional feedback and comments through the Feedback link of your account Overview tab. All the Best, Divine Cabalfin/RingCentral, Inc.
Ring central has been the smartest move I have made for my small business. I now recommend it to all my clients that have medium to large businesses. Knowledgeable and friendly customer service 24/7 that is unheard off in this day and age.
Thank you!!
Thank You for the generous rating and recommendations, Nilsa; most appreciated! Please remember to use the Tell a Friend link on your account My Settings tab, before your friend signs up, so that you will be able to earn credits on your account. It’s just a small token of appreciation, our chance of saying Thank-You! Please let us know if we may assist you in any way by sending us an email at socialmedia@ringcentral.com. You’re most welcome, Divine Cabalfin/RingCentral, Inc.
We have switched all of our businesses over to RingCentral and have saved several thousand dollars over the phone company. Not only have we saved money but the features such as toll free fax, voice, auto attendant, etc; put our old service to shame. Thanks RingCentral!!!!
P.S.
Customer service is world class.
Thank you for the generous rating, and a concise and favourable review, Glenn! The service is indeed designed to provide important business communication solutions at reasonable costs to enable small to medium enterprises compete effectively in a fast-paced business environment. All these, backed up by our 24/7 support at (888) 898-4591. Nonetheless, please do reach out at socialmedia@ringcentral.com, for any additional concerns. You’re most welcome, Divine Cabalfin/RingCentral, Inc.
I just wanted to let you know how much I value and appreciate RingCentral’s service. I have telephone and fax through RingCentral, and both are of immense assistance not only to me personally, but also to my business. RingCentral’s products are superior, and their customer service department is stellar. Thanks again for your superb products and service!
Sincerely,
Steven L. Levy
Canoga Park, CA 91304
Ring Central is a inexpensive and efficient way to manage our calls and faxes. It allows us to have a hub for our phone communication. Customer service is always helpful when suggesting ways to lower our cost while increasing our benefits. I would recommend Ring Central to colleagues.
I have been using Ring Central fax plans for over a year, and I am extremely happy with the service! It is simple and stressless to use their fax service! My Customers are also happy they can send me their legal documents whenever and it is always received! I used to have lost or missed faxes and this is “no more” thanks to Ring Central fax plans.
I highly recommend Ring Central services to anyone in business because Ring Central simplifies your business needs and takes care of its Customers!
Thanks again for your fabulous service!
Evy Mardo
I have been using Ring Central Mobile and fax plans for over a year, and I am very happy with the service! Its great not to have to pay the phone company for a fax line that I am going to get garbage faxes all day. I use the Ring Central app on my iPhone and iPad, its very nice too. I just recently upgraded to the Ring Central Office, switching from another VoIP provider..and so far it works good…the cisco telephone adapter came quickly and I was up and running with all my analog phones quickly. The web control panel is somewhat overwhelming as first, but once you get used to the settings, its easy to set the system up the way you want. I highly recommend Ring Central services to anyone in business.