RingCentral Review


Rating: Users Rating: (23)
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RingCentral Review Summary

	Pro's: * No charge to transfer local & 800 numbers NOW - unlimited extensions on most Mobile plans "Ring out feature" & "Call from Web" features * RingCentral Office with Unlimited Minutes - Never Pay Per Minute Charges! * Now 30 Day Money Back Guarantee with RingCentral Office Plans

	Con's: * $4.99/mo to add dial by name on pro plan * Only 1 incoming line on most mobile plans

	Bottom Line: RingCentral is a stable, market leader with a wide range of desireable features at good price points. Additionally for heavy calling needs, and those looking for a plan that includes business class IP phones, check out the RingCentral Office plans.

RingCentral Review Detail

RingCentral Quick Stats:


Pricing	RingCentral Mobile - Professional: $9.99/mo pre-paid annually $14.99/mo non-prepaid RingCentral Mobile - Plus: $24.99/mo pre-paid annually $29.99/mo non-prepaid RingCentral Mobile - Power: $49.99/mo pre-paid annually $44.99/mo non-prepaid RingCentral Mobile - Premium: $99.99/mo pre-paid annually $79.99/mo non-prepaid RingCentral Office 1 User: $49.99/mo RingCentral Office 4 User: $99.99/mo RingCentral Office 8 User: $179.99/mo

Free Trials	RingCentral Mobile: 30 Day RingCentral Free Trial RingCentral Office: $20 Off RingCentral Office - first 3 Months and 30 day Money Back Guarantee

Setup/ Installation Fees:	No

Disconnect/ Cacellation Fees:	No

Customer Service:	24/7 good - improving(provided by out-sourced company)

Included Minutes:	RingCentral Mobile - Professional: ~~100~~ 300/mo RingCentral Mobile - Plus: ~~500~~ 1,000/mo RingCentral Mobile - Power: 1,500/mo RingCentral Mobile - Premium: 2,500/mo RingCentral Office 1 User: Unlimited RingCentral Office 4 User: Unlimited (best value plan) RingCentral Office 8 User: Unlimited

Incoming Lines:	RingCentral Mobile - Professional: 1 RingCentral Mobile - Plus: 1 RingCentral Mobile - Power: 1 RingCentral Mobile - Premium: 1 RingCentral Office 1 User: 1 RingCentral Office 4 User: 4 RingCentral Office 8 User: 8

Extensions	RingCentral Mobile - Professional: 5 10 RingCentral Mobile - Plus: 10 Unlimited RingCentral Mobile - Power: Unlimited RingCentral Mobile - Premium: Unlimited RingCentral Office 1 User: 10 RingCentral Office 4 User: Unlimited RingCentral Office 8 User: Unlimited $2.99 each per month to add

Local & 800 Number Transfer Fee:	FREE

800 Vanity Number Fee:	$30 - one time

True 800 Number Setup Fee:	RingCentral Mobile - Professional: $15 one time fee RingCentral Mobile - Plus: FREE RingCentral Office 1 User: FREE RingCentral Office 4 User: FREE RingCentral Office 8 User: FREE

More Info:	Make Sure to Compare Virtual Phone System Plans for Additional Plan Statistics

Awards:

RingCentral Video Information:

RingCentral Review Detail:

RingCentral is our #2 pick. RingCentral provides an expanded list of features with their RingCentral Mobile product, and their pricing makes it affordable for professionals, home offices, and small businesses. If you are considering RingCentral, you should also read our review of their close competitor Phone.com Virtual Office, however.

RingCentral Likes:

Unlimited Minutes on RingCentral Office Plans: RingCentral converted their top two plans to what they are calling "RingCentral Office". With these new plans you get a fully functional, feature rich small office system that includes unlimited minutes and unlimited faxing anwhere in the US or Canada, for those customers that heavy calling needs. It also includes fully pre-configured VoIP Phones, and all the features you'd expext in a small office phone system. This now creates a true small business phone system that is affordable for even the small business or home office! RingCentral is also including a 30 Day Money Back Guarantee on RingCentral Office, so that you can be confident in your purchase!

Feature Rich: RingCentral offers an extensive and comprehensive list of features.

No Charge to Transfer 800 or Local Numbers: RingCentral doesn't charge a fee to tranfer your existing 800 or local number, where other vendors charge a one time fee per phone number to transter.

Integrated Real-Time Call Controller: This feature allows you to turn your PC into a call center command center. You can easily answer or screen incoming calls, send them to voice mail, transfer to another extension, disconnect or even monitor voice messages as they are being left and pick up only the ones you want to talk to. You can even prompt the caller to speak their name and it will be played via your PC speakers.

Click to Call/Ring Me Web buttons: RingCentral and Phone.com are the only two vendors that offer this functionality. You can add a button to your website to easily allow your visitors to call you directly from their PC.

Microsoft Office & Outlook Integration: RingCentral integrates with Microsoft Outlook, so you can place calls directly from Outlook with RingOut click-to-call dialing, receive faxes in your Outlook inbox and use fax numbers stored in Outlook Contacts to send a fax. You can also fax directly from Microsoft Office® applications such as Microsoft Word®, Excel® and PowerPoint®.

RingCentral 0ffice Grows As Your Business Does: Ringcentral office offiers 3 plans ranging from 1 line to 8 lines. But it doesn't stop with only 8 lines. Ringcentral office offers the ability to grow with you as your company grows, by allowing you to add additional lines for only $24.99/line. Each RingCentral Office plan comes with:

A business phone system - including discounted Linksys IP phones
Unlimited* calling and faxing anywhere in the US and Canada
Unlimited* calls and faxes to your local numbers
1 toll-free or local main company number
1 toll-free or local fax number
1 local number per user
24/7 customer support

RingCentral Dislikes:

Dial by Name Directory Charge on their Professional Plan: this is probably really picky, and most likely a little used feature for true professionals with fewer than 6 extensions anyway, however we'd like to see them drop the $4.99/mo charge and follow their competitors lead on this one.

100 voicemail limit: Currently RingCentral has a 100 voicemail storage limit, per extension. Again, this probably won't be an issue for most people using the system, but something to be aware of.

1 Incoming Line on Most Plans(except RingCentral Office): You have to upgrade to thier RingCentral Office 4 line plan to automatically get more than one incoming line. This can be a problem for businesses who want both an Toll Free number and a local number but don't necessarily need 4 uers/local lines. They will have to pay either the $4.99 or $24.99 fee to get the additional local line. Most of their competitors include at least 1 additional line with their small business plans.

$2.99 Fee to Add Extensions to RingCentral Mobile Plans: With their top 2 competitors(Phone.com and Grasshopper) now going to unlimited extensions, be aware that if you want to add extensions over and above the standard for each plan, with RingCentral you will pay a $2.99 each, per month, fee to get them. The only exception to this is with the RingCentral Office plans, where you get unlimited extensions. It may not be a big issue for most, but something to be aware of. UPDATE: Ringcentral now offers unlimited extensions on all of it's Mobile plans except the lowest(Professional) plan - which now comes with 10 extensions instead of 5.

Customer Support: RingCentral has taken many hits on their customer support capabilities. In Q4 of 2008 RingCentral outsourced their Customer support, and they will be the first to admit that the transition wasn't exactly smooth - actually it was quite bumpy! Not only did they train in a totally new support staff, but also implemented many new support processes at the same time. Not necessarily the best strategy. They struggled over the next several months to get their customer service back to levels that their customers expected from them. Since the end of 2009 it now appears that RingCentral may have started to turn that corner, and although their customer service is still outsourced(which isn't necessarily a bad thing), their customer support satisfaction levels are once again rising and we are starting to see more satisfied customer support experiences.

RingCentral Bottom Line:

If you are looking for a stable, market leading partner that offers a very wide range of desireable features at good price points, then RingCentral is a great option. However, be aware that their customer support is out-sourced and you may still encounter a "bump" or two as they continue to work to improve their service in this area.

In addition, if you have heavy calling needs, and are looking for a plan that includes business class IP phones, then you will definitely want to check out the RingCentral Office plans with Unlimited Minutes and IP phones standard on both plans. These RingCentral Office plans are perfect for most small business needs, and best of all - affordable at only $24.99/user!