RingCentral Review
Editor’s Rating:
Avg. User Rating:
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RingCentral Review Summary
RingCentral Pros
- No charge to transfer local & 800 numbers
- unlimited minutes on Pro-Unlimited ProBusiness Mobile Plans
- unlimited minutes on all RingCentral Office Plans
- "Ring out feature" & "Call from Web" features
- Unlimited extensions on ProPlus and ProUnlimited Mobile Plans
- Save up to 35% on RingCentral Mobile w/New Pricing
- Mobile Apps – Android, iPhone, Blackberry
- NEW – 30 Day Risk Free Trial on RingCentral Office
RingCentral Cons
- $4.99/mo to add dial by name on RingCentral Mobile Pro plan
- $2.99/mo to add additional virtual extensions on RingCentral Mobile Pro plan
- Only 1 incoming line on most mobile plans
Bottomline
RingCentral is a stable, market leader that provides two sets of plans – RingCentral Mobile and RingCentral Office, both of which offer a wide range of desirable features at good price points.
RingCentral Features/Benefits
RingCentral was founded in 1999 in San Mateo, CA. RingCentral provides an expanded list of features with their RingCentral Office product, and with RingCentral Office you are billed a flat monthly rate based on number of users, rather than minutes used. This makes it a very affordable option for any small business, home office, or professional.
Their RingCentral Mobile product is ideal for mobile professionals, geographically diverse teams, or basically anyone who is frequently out of the office but needs to be reached. RingCentral Mobile gives you a set number of minutes per month, and is your traditional usage based billing structure – however with RingCentral you have unlimited mobile plans as well.
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| Setup/Installation Fee: | No |
| Disconnect/Cancellation Fee: | No |
| Free Trial: | Yes – 30 Day RingCentral Mobile Free Trial OR NEW – 30 Day RingCentral Office Free Trial |
| Customer Service: | 24/7 good – improving(provided by out-sourced company) |
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| Extensions: |
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| Local & 800 Transfer Fee: | Free |
| Vanity 800 Number Fee: | $30 – one time fee |
| True 800 Number Fee: |
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Likes
RingCentral Office with Unlimited Minutes: RingCentral Office offers a fully functional, feature rich small office system that includes unlimited local and long distance calling and faxing within the US and Canada. It also includes optional, fully pre-configured VoIP phones, and all the features you’d expect in a small office phone system. This is a true small business phone system that is affordable for small business owners, professionals, or home offices! RingCentral now also offers a 30 day risk free trial on RingCentral Office, so that you can be confident in your purchase! Be sure to read our recent one-on-one comparisons between RingCentral Office vs. Phone.com and RingCentral Office vs. VirtualPBX Flat Rate Plans.
Unlimited Minutes & Extensions on RingCentral Mobile: RingCentral’s Mobile ProUnlimited offers a fully functional, feature rich small office system that includes unlimited local and long distance and 1,000 toll free minutes/month. Add to this that you get unlimited extensions on both the ProPlus and ProUnlimited plans and you have some powerful plans at the mobile level.
Feature Rich: RingCentral offers an extensive and comprehensive list of features.
No Charge to Transfer 800 or Local Numbers: RingCentral doesn’t charge a fee to transfer your existing 800 or local number, while other vendors charge a one time fee per phone number to transfer.
Integrated Real-Time Call Controller: This feature allows you to turn your PC into a call command center. You can easily answer or screen incoming calls, send them to voice mail, transfer to another extension, disconnect or even monitor voice messages as they are being left and pick up only the ones you want to talk to. You can even prompt the caller to speak their name and it will be played via your PC speakers.
Click to Call/Ring Me Web buttons: RingCentral and Phone.com are the only two vendors that offer this functionality. You can add a button to your website to easily allow your visitors to call you directly from their PC.
Microsoft Office & Outlook Integration: RingCentral integrates with Microsoft Outlook, so you can place calls directly from Outlook with RingOut click-to-call dialing, receive faxes in your Outlook inbox and easily send faxes to Outlook Contacts. You can also fax directly from Microsoft Office® applications such as Microsoft Word®, Excel® and PowerPoint®.
Mobile App for iPhone and Android: With the release of their mobile app for the Android market, RingCentral now has apps for both the iPhone and Android mobile phones. You can truly take your business mobile now, with these apps allowing you to:
- Stay connected on-the-go with faxing, voicemail, and call management.
- Faxing – Receive and forward your faxes from anywhere.
- Visual Voicemail – See a complete record of all your calls and faxes.
- Call Logs – See a complete record of all your calls and faxes.
- Get only the calls you want, and block the ones you don’t want.
- Make calls with RingOut, while keeping your personal phone number private.
- Access any of your business contacts and company extensions easily.
RingCentral 0ffice Grows As Your Business Does: RingCentral Office offers 3 plans ranging from 1 to 10 users, as well as a 20+ user plan, but you can add additional users for as low as $19.99/user. Each RingCentral Office plan comes with:
- A business phone system – including discounted Polycom IP phones
- Unlimited* calling and faxing anywhere in the US and Canada
- Unlimited* calls and faxes to your local numbers
- 1 toll-free or local main company number
- 1 toll-free or local fax number
- 1 local number per user
- 24/7 customer support
Dislikes
Dial by Name Directory Charge on their Mobile Professional Plan: This is probably really picky, and most likely a little used feature for true professionals with fewer than 6 extensions anyway, however we’d like to see them drop the $4.99/mo charge and follow their competitors lead on this one.
200 message limit: Currently RingCentral has a 200 voice and fax message storage limit, per extension. Again, this probably won’t be an issue for most people using the system, but something to be aware of.
1 Incoming Line: You have to upgrade to thier RingCentral Office 4 line plan to automatically get more than one incoming line. This can be a problem for businesses who want both an Toll Free number and a local number but don’t necessarily need 4 uers/local lines. They will have to pay either the $4.99 or $24.99 fee to get the additional local line. Most of their competitors include at least 1 additional line with their small business plans.
$2.99 Fee to Add Extensions to RingCentral Mobile Pro Plan: RingCentral offers unlimited extensions on its RingCentral Mobile Pro Plus and Pro Unlimited plans as well as all of its RingCentral Office plans. RingCentral’s lowest priced Mobile plan (Pro) comes with only 10 extensions and will still cost you $2.99/mo to add virtual extensions. Their Pro Unlimited plan comes with unlimited local and long distance minutes, and 1000 toll-free minutes.
Customer Support: RingCentral has taken many hits on their customer support capabilities. In Q4 of 2008 RingCentral outsourced their Customer support, and they will be the first to admit that the transition wasn’t exactly smooth – actually it was quite bumpy! Not only did they train in a totally new support staff, but also implemented many new support processes at the same time. Admittedly, not necessarily the best strategy. They struggled over the next year to get their customer service back to levels that their customers expected from them. Now with both a RingCentral Facebook page, normal RingCentral Twitter page, and dedicated Ringcentral Twitter Support page as well, customers not only have the typical support methods, but also have multiple means to voice support needs & concerns, and have their voices heard – clearly, loudly, and publicly.
Where to Buy
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Save 12% Monthly on RingCentral Office!
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Save up to 35% On RingCentral Mobile! (new pricing/plans – ProPlus now only $16.29/mo)
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Get RingCentral Office Canada 30 Day Free Trial!
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Get 40% off First 3 Months on RingCentral Mobile Canada!
*** NOTE: You will not find the new pricing or plan options on RingCentral Mobile by going directly to the RingCentral website. Please use the link above to get these new pricing/plan options. If you want to learn more about these plans at RingCentral, click the link above, then at the bottom of the screen, click the "learn more" link and go to "plans + pricing" on the left hand side menu. You will see these new plans/pricing.
Summary
Both RingCentral Mobile and RingCentral Office plans are packed with features you’ve come to expect from RingCentral, like call management, voicemail & greetings, internet fax, a fully functional cloud-based pbx, web phone features, and mobile apps. If you are looking for a stable, market leading partner that offers a very wide range of desireable features at good price points, then RingCentral is a great option.
In addition, if you have heavy calling needs, or want a complete business phone system with the option to purchase fully configured VoIP phones, then be sure to take a closer look at the RingCentral Office plans.
Additional Resources
Before making a final decision be sure to compare our top picks side by side and read their reviews.
Reviewed by: Lynn Rockwell
Last Updated: March 2012
About 
Ringcentral simply do not listen to its customers. Even after 3 years of begging from lots of customer, there’s still no auto call recording to all call option. Stay away.
We do apologize that we’re unable to offer the feature at this time, Ryan. Nonetheless, we will forward your concern to the product team as a follow up to the feature request, for further consideration. Please also feel free to use the Feedback link on your account Overview tab to send in your follow up or, if we may assist you with additional concerns, send us an email at socialmedia@ringcentral.com,. Regards, Divine Cabalfin/RingCentral, Inc.
Ring Central is a great VOIP software package. It is very easy to use and extremely user friendly. Their customer service associates do not treat you like you are a number and they also take their time to figure out any problems you may be having. I had an emergency and they were very attentive and genuinely were concerned with my frustrations during the emergency. I would tell other companies and friends that Ring Central is a product you want to use.
The only problem I had was that I had a few dropped calls.
Thank you for a most favourable review, Melissa. We’re glad you find the service user friendly and customer support attentive and helpful. Regarding your experience with dropped calls, please try to run the quality of service test (http://www.ringcentral.com/support/qos.html) next time you experience dropped calls, and email us the resulting test number (obtained through the Graph tab, detailed analysis link) at socialmedia@ringcentral.com so that we may address your concern and make it an even better experience for you. Regards, Divine Cabalfin/RingCentral, Inc.
Only 1 star because of the value; if you need only the most basic of phone services then RingCentral is worth considering; however if you have a virtual office and are selecting a cloud-based solution because of limited resources and want to avoid getting a server and everything associated with having a server based solution AVOID RingCentral; save your money, time and reduce your frustration. 1) No start-up or installation guide. 2) No user guide. 3) Customer service, while responsive, gets on and off the call fast and frequently says “… our software is intuitive” or “…just play with it”. In over 6 months we have not been able to get a caller id other than my name, and a RingCentral representative made the last request. They said the new caller id would be implemented in 7-10 days. We are still waiting. We have not successfully implemented a single change that didn’t require a follow up call to Customer Support. Call forwarding is easier to implement with ATT, Cox and Comcast than RingCentral. If RingCentral worked as well as reviewed here or represented on their website I would be thrilled, but it has been one issue after another, not all issues resolved and Customer Services says call us when you have a question. I have better things to do than sit on hold and wait for someone to do or not do something that I should be able and am willing to do myself.
Thank you for calling our attention to your concern, Kyle.
Regarding your concern with instructional materials, please feel free to explore the Resources section of your online account Download tab, where you will find such resources as the RingCentral User Guide, Telephone User Guide and Call Controller User Guide, among others. In addition, by clicking on the Training + Manuals button at help.ringcentral.com, you will find references such as the Office Quick Start Guide. We also have an article “Setting Up Number Forwarding”, in case you need information regarding setting up call forwarding on your account. Please let us know if there is a specific procedure we’re missing so that we can email you back the steps.
Regarding your caller ID name, it is already showing as active from our database’s end. The best way to test further is to call a colleague who has an AT&T or Verizon POTS (plain old telephone service) number. These are the two providers we share caller ID name databases with. After test-calling AT&T or Verizon POTS numbers and you’re still unable to display your caller ID name, please reply back to the email we just sent you. Likewise, if your concern with call forwarding persists, please email us back so we may assist you further.
Regards,
Divine Cabalfin/RingCentral, Inc.
Divine,
Thank you for the information and quick response. It is disappointing that it was necessary to post my frustration on a public website to get this information. I have had NUMEROUS calls with customers support representatives and NONE OF THEM referred me to any of the information in your response.
As suggested I have tried calling a phone on ATT network, ATT wireless specifically, and it shows the wrong caller id. Whatever has been done internally is not going out to the world. Problem not solve, frustration continues.
Kyle L.
No problem, Kyle.
We’re sorry the outbound caller ID name does not work on wireless numbers. It has to be tested with either AT&T or Verizon land line (POTS) numbers.
Please email us if you encounter concerns with calling AT&T or Verizon land line (POTS) numbers, so that we may look into your concern further. Please don’t forget to indicate the AT&T or Verizon land line (POTS) number/s you called that does not show your outbound caller ID name.
Thanks,
Divine
I started out with Ring Central thinking they where a big name and would provide great customer service. Boy was I fooled. We are a real estate office, and we have 15 phones in our office, and all I get is complaints about dropped calls, poor quality calls all day long. When you call Ring Central Customer support, they tell you to reboot the phone, unplug this. It doesn’t help. They we where told we needed more band width, so we went to our ISP and got a 20/5, and that did not help. Ring Central then told us we probably need even more band with. So we brought in a IT consultant to figure out what was going on with our phones. Brad told us its Ring Central, and to switch to a company called Comvoice. Lets just say I was shocked to hear this from our consultant. He explained to us why there solution was a better one, and that he has 10 clients on there system with no issues. Needless to say we where a little gun shy to do this, but we did. Since moving to Comvoice, we have not had any issues with our phones. I do not have the staff calling me and complaining about the phones. One of my employees spilled a cup of coffee on the phone from Comvoice, and it shorted out. I called Comvoice Customer Service Rep Ben to ask how much it would cost to replace the phone, they told me No Charge. This was our mistake remind you. The customer service rep said your phones are covered 100% while your in service with us. I have never heard of that warranty before, but that is great in these down economic times. So for those of you that are tired of calls dropping, people asking you to speak up, and can you hear me now.
Milo Blanchard
We love Ringcentral because it makes it easy to connect our outside sales force and easy for us to work from anywhere in the country. As an example, if a client calls in looking for a particular sales person, we can transfer the call to any cell or land line. Alternatively, when I am out of the office, regardless of where I am, I never miss a call and never miss an opportunity to grow my business.
RingCentral is like putting my telephone on crack. Not only is it more affordable than a conventional phone system of similar scope, it provides a wealth of configuration options. It follows me from office to office, letting me focus on my business, instead of where I do my work. It’s great.
I appreciate the opportunity to be asked to give feedback. It is nice to know companies are striving to improve. I wish my feedback were positive but it is not. I had a phone number that was forwarded to Ring Central – it worked fine for a year and then all of a sudden it stopped working. It took me over 5 phone calls, several cumulative hours on the phone and several weeks of waiting until it was actually fixed. It was a huge frustration and cost me a lot of money in business because people were not able to reach me. I did ask for compensation for the time that my phone number what not working which I was given without any hassle which was something I suppose. It could have really added insult to injury to have to pay for a service that I wasn’t benefiting from, never mind that actually was hurting my business. I know that it must be tough running a business like this but I feel that if someone calls 5 times and doesn’t get results, the request to speak to a manager or someone who can actually get the job done, shouldn’t be a tough thing to make happen.
Our company started using RingCentral last year. Our team was hesitant to utilize a VoIP based system, because of a lot of negative feedback with other VoIP based providers. Choosing RingCentral to augment our phone system was easy and has proven to be a key factor in our success. Our sales-force can now be completely decentralized without having to sacrifice customer service. The system has all the features we need now and the functionality to allow us to scale as demand rises. Customer service is friendly, helpful and most of all responsive. Thanks RingCentral!
The services at Ring Central provide both an 800 number for clients and a send and receive fax system that is very valuable for my company. I can forward the calls to my cell or office and never miss a call.
And the price is extremely competitive for the level of service that I receive.
We just started using RingCentral and we’re very pleased so far. The configurable call rules, and being able to answer calls at various locations works great.
Welcome aboard, Ian! We’re glad you’ve discovered the flexibility of the system, with the use of the call rules. You may want to read on an additional application of the Company Rules feature for your business setting as well. Please feel free to visit: http://blog.ringcentral.com/2012/01/directing-calls-based-on-caller-id.html. Hope you enjoy it. By the way, in case you need help on anything, you may also reach us at socialmedia@ringcentral.com, indicating your concern, account and call back numbers. All the Best, Divine Cabalfin/RingCentral, Inc.
RingCentral has made my life so much easier. I can send and receive faxes through the internet so I don’t have to be in the office to take care of faxes. The cost is so much lower than having a phone line as well. Thanks RingCentral!
Thank you for a most favourable rating, Zcrunch! We’re happy to hear how our internet fax service has helped your business. Please let us know if we may be of assistance by sending us an email at socialmedia@ringcentral.com, indicating your concern, account and call back numbers. You’re most welcome, Divine Cabalfin/RingCentral, Inc.
Did anyone notice that at the beginning of 2012 ringcentral changed the fax cover pages to include a ringcentral ad at the bottom? WTF! They didn’t even tell us before making the change. Now for two full months I have been advertising ringcentral to everyone that I send a fax.
Sorry if you are upset, William. We would like to work with you on addressing your concern. Please email socialmedia@ringcentral.com a brief description (you may also paste in the email the link from your post) of your concern, account and call back numbers. Regards, Divine Cabalfin/RingCentral, Inc.
My Company has been using Ring Central for over three years and every once in a while I test other VOIP and Internet fax service providers just to see what is available. So far nothing compares to Ring Central, the quality of their product and their excellent 7/24 North American based support can’t be beat.
The setup of the call attendant can be a little confusing until you get used to it, but once you do, the options available should satisfy even the most demanding user. The price may be a little higher than some of their competitors but it is well worth it.
Thanks Ring Central, keep up the great work!
Our company develops and sells an integration solution for CRM’s and email clients. Within our product is the ability to use a “Click to Call” feature if you use a VoIP phone service. So, at the time of development we were Vonage customers and had the API built into our software so Vonage customers could use this “Click to Call” feature.
Then, about a year and a half ago, I received a call from a prospect that really liked our software, but he used Ring Central. He wanted to know if our software would work with his Ring Central VoIP. This began our research of Ring Central and we have never looked back.
Not only did we build the API into our software, our business immediately canceled our Vonage subscription and started are relationship as a customer of Ring Central.
Ring Central has been absolutely phenomenal ever since. My phone always works, get my messages, forwarded calls, etc. It’s truly been a tremendous product and value.
I highly recommend Ring Central to anyone that is looking for a VoIP phone service as there product and support are second to none.
Pros: Great staff, ease to use software, the calls quality, the android and iphone applications and the call controller.
Contr: They don’t have unlimited service
Everything with Ringcentral went perfect until 2/28/2012 when I received a call from the compliance department asking a bunch of questions about my bussiness… this because I was using over 2000 minutes a month and RingCentral can no continue given me an unlimited plan, so they offer me a very expensive metered plan..
Ringcentral have some restrictions on how to use the service… when I opened the account with them 6 months ago, I told the sales rep from the first day that I will have a small Callcenter… He never mention that Ringcentral don’t provide unlimited service for a Callcenter… but I will clarify that I don’t really have a call center, I just made the mistake to called them “Callcenter”, but they are only 3 people that work answering calls from their own home each one.
I have to say that I didn’t have any previous problem with them, they have great service, and I really enjoy they working with them, the software is very good, when I have to call customer service they took take of me right away and allways very polite.
if you are going to use Ringcentral make sure you read their policies:
http://www.ringcentral.com/legal/policies/reasonable-use.html
“Unlimited Plans also may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses applicable to all RingCentral services):
• Bulk call-in lines (e.g., customer support or sales call centers, “hotlines”, 900 numbers, sports-line numbers, etc.)”
Sincerely,
Go Prepaid Inc
you will find that all of the hosted pbx merchants have some kind of “reasonable usage” policy that prohibits the use of “unlimited” minutes plans for call center activities. This is not an unreasonable policy.
We wrote an article on this exact topic:
Does Unlimited Really Mean Unlimited?
Best,
Lynn and the Virtual Phone System Reviews Team
We are a small logistics company, with 5 offices across the USA. We are planning to move our main office location, and as such are researching moving from traditional to cloud-based telephone service. It is puzzling how only 69% of these reviews are in favor of RingCentral, yet the 31% that do not recommend are very strong in their disapproval.
Obviously, we fall into the category of “lost call = lost revenue,” so can anybody tell me if dropped calls is common to all VoIP services?
Thanks for the help.
I would have to say that the “dropped call” issue may be more of a situation of working with both your Virtual PBX provider and your ISP to tweak settings. At least this is what we found. We also ended up replacing an older router that was slowing things down, and allowed us to go with a router that would allow for more advanced settings to be utilized. Make sure your ISP speeds are where they should be as well.
We were, for the most part, able to resolve our dropped call problem. Our remaining issues are poor call quality(not with RingCentral – we are testing another service), and potentially call interception issues and we believe both of these may be the result of the carriers that this particular virtual pbx system is using.
However if you are expecting 24/7, 365 day a year uptime with the same call quality that you get from traditional landline systems, then your expectations are not realistic. These hosted systems are just not to that level yet. If that is what you need and expect, then you would be better off staying with traditional land lines. You will get the proven land-line reliability, but give up the hosted pbx features you get at a greatly reduced price. That is only a decision you can make.
Best,
Lynn and the VirtualPhoneSystemReviews Team
I run our IT department, and ringcentral has been nothing but a nightmare since I began working for this company. Stick with land line because voip is not the way to go. If you are running a serious business, you cannot afford down time. The support team for the most part is awful. Eventually you will come by a rep who knows what they are speaking about. Average wait times range about 20 min., and to resolve half of my issue it took 5 hours.
We’re so sorry to hear you’re experiencing difficulties, Ryan. We’d like to make things better for you. For us to proceed, please email socialmedia@ringcentral.com, a brief description of your concern, account and call back numbers, feasibly indicating your post name (“Ryan”) and link as well. Regards, Divine Cabalfin/RingCentral, Inc.
Ryan, I don’t want to disparage your comments but please don’t be so quick to write off all VoIP solutions just because you had a bad experience with RingCentral. There are many in-house VoIP solutions out there purpose-built for small businesses that could provide you with some truly outstanding service at a great price!
This is because the support is overseas and until you can convince them to write up a ticket and transfer you to US support, that’s what you’re stuck with. We had originally planned on converting all lines over to ring central. Some in our organization were all for it, some were completely against any voip service. In the end, we are keeping both. We’re using ring central for the volume of incoming lines, but keeping a limited number (cut it in half) of standard pots lines and have the main number forwarded to the voip system. At the hint of trouble, we can disable forwarding and at least maintain contact with our customers.
Last year in December after some transferring of numbers to other servers (according to ring central), our number was affected by a bug where half of the incoming calls did not go through. They eventually found and fixed the problem but luckily we had not yet done the line ports so we still had land lines. Of course, it took multiple customers of theirs calling in about the same problem for them to realize the problem was actually on their end and not ours.
All in all, I’m happy with the way it has turned out. I really like the features (number blocking, especially) and other management is happy that if we do have another outage, we still have at least some landlines to handle the calls.
Jeff,
Just out of curiosity, how many users do you have in your company? And for that number of users how many RC lines and POTS lines do you have to support them?
Thanks!
Phil
I give Ring Central 1 star becuase of their lack of concern for my ongoing problem with our Company Caller ID. We have had Ring Central for almost 1 year now and our Company ID still says the wrong name when calling out to our customers. I have contacted Tech support over 20 times and always get transferred to level 2 support and no one can help me. The entire tech support is based in the Philippines and I have been given the run around. I asked for a corporate phone number which is based in California and when you call it just send you back to customer or tech support in the Phillippines.
BEWARE!
Thank you for bringing your concern to our attention, Lee. We would like to take a closer look into your account and address your concern asap. Please email socialmedia@ringcentral.com your account and call back numbers, your post name (“Lee”) and link to this post so that we may reach out. Our apologies for the inconvenience, Divine Cabalfin/RingCentral, Inc.
Very pleased with the low cost and functionality of the mobile plan and was able to keep my existing business number. Had some trouble with my business calls forwarding to my Sprint/Google Voice number. My mobile phone would only ring once or twice before going to Ring Central voice mail. Ring Central’s tech support was helpful but ultimately we concluded that Google Voice did not work well as a forwarding number. Was able to fix this in Company Settings by grouping my land line to ring simultaneously with my Sprint/Google Voice mobile number.
Thank you for an informative feedback and a most favourable rating, Mark! Glad to hear your concerns have been addressed. If there’s anything we can do to make it an even better experience for you, please email socialmedia@ringcentral.com a brief description of your concern, account and call back numbers. You also have the option to use your online account Overview tab Feedback link to send us additional comments and suggestions. All the Best, Divine Cabalfin/RingCentral, Inc.
RingCentral has been a great service for me and for my business. We use it to route calls to users in home offices in different states and it allows us to use one central call-in. They also have a very good e-fax service that is less that the competition. I have been with RingCentral for three years and believe it is a good fit for anyone trying to manage multiple users and locations.
Hi James, thank you so much for describing in concise language, the advantages our service provides your business! We do work at making the system simple enough to be practical and sophisticated enough to be customizable to fit your needs. If there’s anything we can do to make that rating a 5, please let us know: socialmedia@ringcentral.com, indicating a brief description of your concern, your account and call back numbers. All the Best, Divine Cabalfin/RingCentral, Inc.
Overall we’ve been pretty happy with RingCentral. The service is very cheap and exactly what we’re looking for: complete control of our phone system with the ability to have call routing, different automatic messages at different times & on different days, fax service, email notifications for everything we want, an iphone app, and the ability to check/adjust/track everything online. I’ve usually had great experiences with customer service and tech service. Have called probably more than a dozen times with just one tech who wasn’t as great as all the others, but all other techs were great and very helpful.
I would recommend RingCentral to anyone but lately my only complaint is that, although we haven’t made any changes to our setup, now one or two phone calls every day or every other day only ring once and then go straight to voicemail, as opposed to the 7 rings they’re supposed to give before routing to voicemail. It’s an intermittent problem and seems to be a glitch with the system (this might happen once a day to just one or two calls while all other calls ring up to 7 times properly). Hoping this issue gets fixed and resolved quickly!
i am currently with ring central and am leaving as soon as i can get my phone number away from this company. On the surface it appears like a good idea and a way to save a few dollars over the Bell Canada system. I had to personally oversee the installation process, they have no representatives. When the line was eventually activated 15 days after the installation, there was no notice, a client called me on my cell phone to ask if everything was ok because to the outside world, our lines were just dead. When I got the phone re-routed to the ring central system, I called for support to help get it set up, they answered the phone in a very friendly manner, they were always friendly, but the support person didnt know how to help me. i spent 6 hours playing with the phones and the online system. The online software seems quite good, if there was support or a manual, so you are left to figure it out on your own. To this day all of the phones in the office are flashing like there are messages but we dont know how to retrieve them, nor do the support people we have talked to about it.
Here’s the best part, on christmas eve 2011, I received an email telling me to update my billing information that my credit card had been declined. I was out of the country and my accounts payable officer was on holidays until January 2, 2012. On New Years eve I received another email informing me that my phones had been shut down. We have a multi-million dollar revenue company that operates 24 hours, 7 days a week. I called the number indicated on the email and spent 45 minutes with various company representatives who were pleasantly unable to help in any way. I was told that there was no one in ring central who was working who had the authority to turn the phones back on. This process took just shy of an hour on my cell phone from another country, which will likely cost me twice the 103 dollars ring central was looking for on our bill. I borrowed a credit card from a friend as I didnt have my cards with me and re-activated the phones.
I would not recommend taking the chance on this company, if your business is important to you and your family. I am switching as soon as I can get my phone number released back to me
Signed…a very sorry present customer who cant wait to put this company in my rear view mirror
We’re so sorry to hear of your experience, Dave, and understand where you’re coming from considering your having cited a couple of concerns.
Regarding the retrieval of messages, signalled by the flashing light or the new message alert, if you’re using a RingCentral IP phone, you may want to try pressing *86.
We’re glad you’re enjoying the software. If you’re referring to the Call Controller, there should be a downloadable copy of the user guide from your online account Download tab, by clicking on the Call Controller User Guide link.
So we may assist you further, please email socialmedia@ringcentral.com your account and call back numbers. Kindly also paste the link of your comment and indicate your post name as “dave kukurudza”, so we may have a starting point. We look forward to hearing from you, Divine Cabalfin/RingCentral, Inc.
I had Ring Central years ago which was installed on my first lap top computer. I used it all the time for faxes etc. Since then, I have tried the system for my business and I love it. Its easy to use and customer service is spot on. I can track all calls from my second office in another state and call customers if the second office does not respond fast enough. Keep up the good work
I´ve been enjoying Ring Central´s services for about 6 months and it´s been a great experience just to know that all my client´s call will go through. The interface is very friendly, I can manage my account virtually anywhere where is Internet and the customer service is awesome, very helpful! Thank you Ring Central!
We’re glad to hear you’re enjoying the service, Carlos, and that it has been a great experience for you! If there’s any way we can make that even greater, please let us know by sending us your RingCentral account and preferred call back numbers, with a brief description of your concern, at socialmedia@ringcentral.com. Thank you! –Divine Cabalfin/RingCentral, Inc.
I just recently starting using RingCentral services in my business, therefore receiving calls and making calls via the computer was all new to me, but the quality and clarity of the RingCentral phone service has made the learning curve very short. I receive tons of calls a day and having the option to priortize my calls,place on hold, and send to voicemail help me be in control of the call volume. The RingCentral Internet fax service is great,with the high volume of documents i fax out and that are faxed in on a daily basis has increased my productivty by not having to run to the fax machine numerous times a day. The customer support has been there when i needed in a professional and timely manner. Great Service!
Sincerely,
Herbert Russell
Welcome to RingCentral, Herbert, and thank you for your informative and favourable feedback! We’re glad you’re able to maximize and use the service as a productivity tool in your business. It would be helpful for others to hear it straight from our customers how the system provides the leverage to compete in a high-paced business world, through quality service, state-of-the-art technology and reliable customer support. Feel free to reach out through socialmedia@ringcentral.com or send your additional feedback and comments through the Feedback link of your account Overview tab. All the Best, Divine Cabalfin/RingCentral, Inc.
Ring central has been the smartest move I have made for my small business. I now recommend it to all my clients that have medium to large businesses. Knowledgeable and friendly customer service 24/7 that is unheard off in this day and age.
Thank you!!
Thank You for the generous rating and recommendations, Nilsa; most appreciated! Please remember to use the Tell a Friend link on your account My Settings tab, before your friend signs up, so that you will be able to earn credits on your account. It’s just a small token of appreciation, our chance of saying Thank-You! Please let us know if we may assist you in any way by sending us an email at socialmedia@ringcentral.com. You’re most welcome, Divine Cabalfin/RingCentral, Inc.
We have switched all of our businesses over to RingCentral and have saved several thousand dollars over the phone company. Not only have we saved money but the features such as toll free fax, voice, auto attendant, etc; put our old service to shame. Thanks RingCentral!!!!
P.S.
Customer service is world class.
Thank you for the generous rating, and a concise and favourable review, Glenn! The service is indeed designed to provide important business communication solutions at reasonable costs to enable small to medium enterprises compete effectively in a fast-paced business environment. All these, backed up by our 24/7 support at (888) 898-4591. Nonetheless, please do reach out at socialmedia@ringcentral.com, for any additional concerns. You’re most welcome, Divine Cabalfin/RingCentral, Inc.
I just wanted to let you know how much I value and appreciate RingCentral’s service. I have telephone and fax through RingCentral, and both are of immense assistance not only to me personally, but also to my business. RingCentral’s products are superior, and their customer service department is stellar. Thanks again for your superb products and service!
Sincerely,
Steven L. Levy
Canoga Park, CA 91304
Ring Central is a inexpensive and efficient way to manage our calls and faxes. It allows us to have a hub for our phone communication. Customer service is always helpful when suggesting ways to lower our cost while increasing our benefits. I would recommend Ring Central to colleagues.
I have been using Ring Central fax plans for over a year, and I am extremely happy with the service! It is simple and stressless to use their fax service! My Customers are also happy they can send me their legal documents whenever and it is always received! I used to have lost or missed faxes and this is “no more” thanks to Ring Central fax plans.
I highly recommend Ring Central services to anyone in business because Ring Central simplifies your business needs and takes care of its Customers!
Thanks again for your fabulous service!
Evy Mardo
I have been using Ring Central Mobile and fax plans for over a year, and I am very happy with the service! Its great not to have to pay the phone company for a fax line that I am going to get garbage faxes all day. I use the Ring Central app on my iPhone and iPad, its very nice too. I just recently upgraded to the Ring Central Office, switching from another VoIP provider..and so far it works good…the cisco telephone adapter came quickly and I was up and running with all my analog phones quickly. The web control panel is somewhat overwhelming as first, but once you get used to the settings, its easy to set the system up the way you want. I highly recommend Ring Central services to anyone in business.
We signed up with ringcentral a few weeks ago and have been happy. The web interface at first seems complicated, but once you spend a few days playing with it you’ll see that there are quite a few options that put you in control of the phone calls (routing etc) in an extremely flexible way. They assigned a tech support person to our account and I have called/emailed him several times for different issues. He has been extremely helpful in getting things resolved (I should say helping me set things up correctly) and several times has replied back just minutes (not hours or days). This was a pleasant change from the last voip carrier we had signed up with (and dumped after less than one month).
There are really only two quirks that I would like them to fix. Allow us to TURN OFF CALL WAITING!!!!!. I know you are reading this ringcentral!!! Please give us that option!!!. I will say this – we are able to get by for the most part because we use call queuing (they call it call departments). If you give out your “virtual” number as your main number, the call can be sent to a department, which can then ring one or more extensions. If the incoming call goes through the department, then call waiting is by default de-activated. However, if a caller dials an extension directly, (which does happen sometimes at our business) call waiting is active and can not be de-activated. I don’t know about you, but I can’t stand my phone call (business phone call at that) being interrupted because someone else is calling. I would rather they be put in the call queue and then ring through when I’m done.
2nd quirk – allow us to set a default forward number that only takes effect if internet service is DOWN. During testing, I just unplugged my router and called the number. Their system answers the call and then places it in the call queue (department). The caller has no idea that their call will never go through – they’re just sitting there on hold. This REALLY needs to be addressed. What I would want to do is either forward to a dedicated cell phone or to a google voice number that says that the phone line is out and please try again later.
As far as down time that others have experienced:
So far we have not had any problems. How do I know that calls have been coming through? We haven’t ported our main number yet – it’s just being forwarded to the temporary number ringcentral assigned us. Our landline rings a short ring, then forwards to the ringcentral number. I’ve looked up the 2 or 3 calls that didn’t “ring through” and with a google search they appear to be solicitors anyways. (probably just hanging up during the company greeting).
Lastly, you get a free fax number with ringcentral service. One option I absolutely LOVE is the ability to block faxes. Not only can you block them by caller id, you can block all faxes that don’t send a caller id. This is GREAT since most all of the junk faxes that come through don’t send a caller id string.
They do have a 200 fax limit but you can just forward the faxes to an email address and you can keep them forever. I forward to a gmail account, then have a filter set up to delete all incoming mail that isn’t from their fax email address. Completely eliminates all spam this way.
Anyways…. all the options you would expect and some I didn’t expect that are nice. Fix these pesky quirks and you’ll earn that fifth star.
We appreciate your inputs, Jack, thank you! We’d also like to take the opportunity to make your RingCentral experience an even better one for you, by looking at your account details to see if we can help you with tweaking the settings on your phones to disable call waiting. We can also look at your options for when your internet service is down, e.g. for setting up alternate devices to your IP phones. Please email socialmedia@ringcentral.com your account and preferred call back numbers, indicating the URL of or link on this page along with your post name of “Jack”, so that we may reach out. Looking forward to earning that 5th star! Thanks, Divine Cabalfin/RingCentral, Inc.
I have been very pleased with both the product that Ring Central provides as well as the professionalism and excellence with which the staff have assisted me when required.
As a ‘small business’ who’s purpose is to provide business services that are cost effective, reliable and of excellent, Ring Central has been the perfect match for Rampart Business & Art Centres.
Thank you for continually upgrading as technology advances and for keeping us posted
Have a wonderful Christmas season,
Deborah Monita
Owner/Operator
I am using this service more than a year. I find it very useful. No headace of running to fax machine and filling the papers in. I get notices on my smart phone.
I have asked my friends to go for ring central. Support is also good and readily available. They do not giveup until resolve if there is any issue. They make you expert on use.
Regards
Waseem Mehmood
We’ve been with Ringcentral since our inception – about 20 months now. When I have to explain it/summarize it to people, here’s what I say:
“It’s like Vonage – a little bit more expensive, but it does absolutely everything I need: 800 number, fax-to-email, email-to-fax, VOIP so I can use it anywhere, and an amazing smartphone app. Vonage with those Here, look, I’m calling you from my smartphone and it says 866-xxx-xxxx… doesn’t cost me any minutes, either.”
The call tree helps me look/sound like a larger business than I am and the service as a whole gives me the freedom I need to stay mobile and nimble. As we expand, RingCentral will expand with us. It’s just a no-brainer.
Ring Central offers a quality product that has met my expectations. I really appreciate having one number for my business that also doubles as my fax line. Receiving and sending faxes via email is also very convenient.
My experiences with customer service have been great; the customer support staff are very helpful and efficient. I have recommended Ring Central in the past and I will continue to do so.
Regards,
Ryan
Thank you for your referrals and generous rating, Ryan! At RingCentral, we do exert consistent efforts at making our service and support the best experience our customers could possibly have. When referring friends to us, you may want to use the Tell a Friend link of your account My Settings tab prior to your friend’s sign up, so that you may qualify for our referral award. If we may help with further information, please email us your account and call back numbers at socialmedia@ringcentral.com. Best Regards, Divine Cabalfin/RingCentral, Inc.
Ring Central has worked out very well for me. I enjoy getting my faxes on my computer. Thank you very much for services provided over and above expectation.
Best regards,
Larry
Thank you for your kind words, Larry! We’re glad you appreciate the ability to send and receive faxes via your computer instead of using the traditional fax machine. Let us know if there’s any way we can make things even better for you. Email us a brief description of your concern, your RingCentral account and call back numbers at socialmedia@ringcentral.com. You may also use the Feedback link on your account Overview tab for your comments and suggestions. All the Best, Divine Cabalfin/RingCentral, Inc.
Best service, best customer service and best company ever in the market. wish i could offer the service to my clients and business friends that i know, so that they can have the service too. so if there’s a way that i can offer the service to my clients and business friends and get reward for it or paid that would be awesome! keep up the good work. GREAT SERVICE! and GREAT COMPANY!! i would say it’s the #1 in the market…
Thank you for your words of appreciation and generous rating, Jose! Rest assured that we will keep on working to deserve the trust you, our valued customer, put in us that made us #1. Best Regards, Divine Cabalfin/RingCentral, Inc.
SERVICE IS ABSOLUTELEY SUPERIOR! ONLY THING I WOULD SUGGEST FOR A CHANGE IS ADDING SOME SORT OF CALLER HUD WERE ALL THE PHONES IN THE OFFICE CONNECT TO THE COMPUTER THEY’RE NEXT TO SO WE CAN TRANFER CALLS EASIER AND SEE WHEN ANOTHER EMPLOYEE IS ON THE PHONE AND MAYBE EVEN CHAT WITH THE USER ON THAT PHONE TO COORDINATE PHONE CALLS AND TOPICS. OTHER THAN THAT ITS REALLY THE BEST I LOVE THE EASY TRANSITION FROM OFFICE TO MY CELL PHONE WHEN IM ON THE GO AND LIKE I SAID THE CUSTOMER SERVICE IS THE BEST, ALSO A BIG CONTRIBUTOR TO THE PROCESS WAS JENNY IN SALES SHE’S THE BEST!!!!!
The dangerous trap that is Ringcentral.
Ringcentral’s features are fantastic and it is easy to use. However, none of this matters because it is not reliable. By not reliable, I mean that sometimes- your customer calls you and the call doesn’t reach you.
From my experience, Ringcentral would like you to believe that a phone system that operates as it should 95% of the time, like a grade on a paper, is acceptable, even good! In reality, a phone, that connects you to your cherished but fragile customers, must work for every call. This is the reliability that modern consumers expect from a telephone and (high reliability) is what is advertised by Ringcentral. However, this is not the case. Like the brakes on your car, working 95% of the time is no good! (95% is just my guess for my experience)
I am writing this for the sake of businesses, entrepreneurs and business owners who can save themselves lost customers and lost income by hearing my experience.
Perhaps for call centres and certain businesses, a sale is not on the line with each call and inconsistency is less vital. For my company, customers are requesting contractors for immediate dispatch. A failed call is detrimental to my business, precisely.
Denial of the specific details of Ringcentral’s actual reliability by a Ringcentral representative suggests that Ringcentral does not want you to be prepared for the embarrassing, customer losing experiences listed below. And this, in my opinion, is true dishonesty and is arguably scamming in my opinion, in that you are being sold a product that doesn’t do what it should, and are potentially getting seriously hurt by it.
note* my system was always setup up to simply forward calls to landlines or reliable mobile phones in a stationary position in a place with full and proven reception. Since the call controller wasn’t used, none of the issues can be blamed on my internet connection.
reliability issues :
#1 Complete outages. This happened twice in a month and a half. About 45 minutes once and an hour and a half another time. During this, customers call and get an endless ringing line while the call doesn’t get forwarded at all. We missed over 100 calls from regular customers. This is a very stressful situation. During it, while on hold with Ringcentral tech support, we were forced to call all of our regular customers to request that, just for today, they please call a certain, cell number. Then when the outage finished, we requested that they call the usual number again. This makes our company look disorganized and unreliable and hurts our credibility. (especially the second time it happened)
#2 Silence upon answering a call
You answer a call but neither party can hear anything all. Sometimes you can hear faint murmurs. From the callers perspective, the ringing simply stops; and the timer for a connected call starts. But there is nothing. (there may be a relationship between high call volume and this happening more frequently)
#3 Intermittent call failure for various reasons
Several times per week. With no notice or no specific reason, one of the following happens:
-The call takes over 10 rings to be forwarded while on our end we answered after only one ring. (if the customer even stays on the line that long)
-the caller calls and hears a short tone (as if it were voice message tone) and there is no ringing at all and the call isn’t forwarded (on a line that is forward calls only (no messages))
4. Call I.D. intermittently not working (i don’t know if this is definitely Ringcentral’s fault but I’ve never had a problem with call I.D. on a call to our phones that wasn’t routed through Ringcentral) (btw the combination of dead air (two-way silence on answering) and no call identification happening together is the most frustrating!)
5. Delay on audio (I was told this wasn’t possible on forwarded calls but it seems to happen)
Also, I, like others, have been disappointed with the support from Ringcentral. I get the impression from them that I’m being anal for complaining about “only” a few failed calls per day. Like that this is unreasonable! They also continue to deny the reliability issue or give more specific details on the frequency of unreliability.
I don’t really mean to bash Ringcentral. I just want to write about my experience. And, I would like to stay with Ringcentral should it’s reliability be as solid as it’s features are convenient. However, protecting Ringcentral and giving vital information to other entrepreneurs like myself who are searching for phone service are mutually exclusive. So I think this is fair and I hope Ringcentral gets it’s problems fixed. I’d definitely like to be a customer if the reliability was there.
In the meantime, if any reader can help me choose another provider, it would be appreciated.
I need the best reliability for service in Canada.
Ideally I also need the following features.
-only forward the call
-go to voicemessage only
-notification options that have notification by email, sms (for each call as well as voice mail)
-call queueing that can work with our landline (where the calls will be forwarded) (system sends the next waiting call when landline clears)
-good call logging
Any ideas?
Thank you for calling our attention to your concerns, Stephen. We apologize for the difficulties you are experiencing and would like to assist in any way we can. Please email us at socialmedia@ringcentral.com, your RingCentral account and call back numbers, so that we may be able to work with you ASAP. Regards, Divine Cabalfin/RingCentral, Inc.
This is an awesome system. I have set it up for both a fixed office and mobile operation. With the work that I do, outside of my “day job” this really helps me provide a better service to my customers. During the day, the calls are handled as office closed calls, while from 4:30 throughout the evening, they are handled as business open. Out of respect for my daytime employer, I do not take business calls while on the clock.
This has also given me the freedom to have calls handled by my wife and others that help me out. Each can have their own extension and we can adjust their call rules to allow calls to reach them when they want them to. This is a great service, I would recommend this to anyone that is looking for a true business grade phone system.
Thank you for the kind words, Chris! We’re glad that you’re able to maximize the features, such as setting flexible business hours, to your advantage. And yes, when you’re unavailable, you can always seek your wife’s and colleagues’ assistance by adding their numbers as forwarding numbers on your account. The system is designed to provide practical options including mobility (e.g. via smartphone apps) to provide our customers advantages that may have been available only to big businesses in the past. We appreciate doing business with you! Any time you need help, you can reach us at (888) 898-4591 for immediate assistance, or email us at socialmedia@ringcentral.com. Best Regards, Divine Cabalfin/RingCentral, Inc.
We are very happy with the service. Looking to grow further with Ring Central!
We chose RingCentral when we moved our business from Arizona to California. I wanted a totally portable phone system that our clients could reach us where ever we were. We have our toll free number with 2 lines as well as a toll free fax number. I had serveral questions during the initial set up period and the customer support was there every step of the way and were very helpful showing me how to use the features. Each time I called the support person was patient and resolved all of my questions. I use the Call Controller on my computer as my primary phone, my husband purchased an ATA adapter and we are pleased with the VoIP connection. I wouldn’t hesitate to recommend the RingCentral service to anyone! I’ll never be tied down to land lines again!
We’re proud to have you as our customer, Rebecca! And we’re glad that you’re enjoying the robust features of the service. Thank you! Please reach out any time you need help – email us at socialmedia@ringcentral.com. All the Best, Divine Cabalfin/RingCentral, Inc.
We are new in the business and RingCentral was perfect for small business like us. We have total 11 lines including one fax line and we are very happy with its service and price. RingCentral has great customer service and every time when we run into small problems, they are always courteous and gives prompt attention. Our company will stay with RingCentral as long as we can and we are proud to recommend them to anyone in need of telephone service.
Hi Victoria, Thank you for your attention to details and noticing all the great things that we strive to bring you, to make RingCentral the best experience it could be for the customer! Rest assured that we will continuously seek to provide you top notch service and support to keep deserving the trust you have placed in us. If we may in any way help make things even better for you, please email us a brief description of your concern, your RingCentral account and call back numbers at socialmedia@ringcentral.com. You may also use the Feedback link on your account Overview tab to send us your comments and suggestions. Best Regards, Divine Cabalfin/RingCentral, Inc.
i am the owner of Spectrum Tie Dye, i have one account with RingCentral with several things with in that account. i like having RingCentral and i am very pleased with the service!! They have always helped me and solved my problems and left me hanging up with the feeling of being taken care of and pleased with my service
I have two accounts, one thru Hayden Pet Medical Center and the other thru Garwood water. You have the best program since fried chicken. Keep up the good work.
Thank you for a most favourable review, Kendall! We do appreciate. You bet we will as we look forward to even more innovative services and cutting-edge technology these forthcoming years with the substantial amount of funding we recently obtained for these initiatives. You may want to visit our blog: http://blog.ringcentral.com/2011/09/ringcentral-raises-10m-to-support-cloud-based-phone-innovations.html. Your insights are most welcome; you may email socialmedia@ringcentral.com your comment, RingCentral account and call back numbers or use your account Feedback link on the Overview tab. All the Best, Divine Cabalfin/RingCentral, Inc.
I am quite happy with RingCentral and have recommended the fax service to several attorneys I know who are looking for a VOIP system. RingCentral has so far served me well and is great. To date there has only been on problematic issue and the techical support person was extremely helpful and friendly, quickly resoling the issue. I have found the personnel at RingCentral knowledgeable and pleasant to to deal with. Yes, I am a Happy Customer!
Thank you for the recommendations, Virginia! We’re proud to be doing business with you and glad our service makes you a Happy Customer! Please reach out if there’s anything we can do to make your RingCentral experience even better: email us at socialmedia@ringcentral.com, your RingCentral account and call back numbers and a brief description of your concern. Best, Divine Cabalfin/RingCentral, Inc.
I thoroughly appreciate all the personal customer care/service I receive. When I call, I get a live person and am immediately helped. I email for assistance and get a reply in a timely fashion.
The service is Excellent and the rates are reasonable. As my business grows I will definitely rely on RingCentral to help me with all my communication needs.
We’re happy to hear you’re enjoying the service, Rosemarie! Please stay tuned for more and better forthcoming features on the service and a continuously customer-centric support strategy as we forge on to 2012. Please do let us know how to make things better for you and can get that rating up to five: email us at socialmedia@ringcentral.com your comment, RingCentral account and call back numbers. Thanks, Divine Cabalfin/RingCentral, Inc.
I am very happy with RingCentral and would definitely recommended the service to other companies looking for a good VOIP system . I feel Ring Central is great and when we do have an issue, their friendly techical support person is very helpful to diagnose the issue we are having. It has been awhile since Ring Central has gone down and we’ve lost service…that is a good thing as we are a dispatch company. I’ve found everyone at RingCentral knowledgeable and very pleasant to speak with. I am very happy with the monthly fee for our unlimited minute plan.
Proud to have you as our customer, Mary, and thank You for the recommendations! We appreciate your effort in detailing your positive experiences with us. Rest assured that we will continue to improve our usual high service and support standards to provide the kind of reliable communications that your dispatch company needs to conduct business successfully. Please reach out to let us know if there’s any way we can help to make that four rating into a five! Email us at socialmedia@ringcentral.com. Thanks, Divine Cabalfin/RingCentral, Inc.
For the most part, I really like RingCentral. I used the trial period, tested the waters and signed up. I have my RingCentral number on my business cards and letterhead and I plan to stick with them. What I didn’t test, and what keeps me from adding more lines, is SMS messaging, or the lack thereof.
I didn’t even consider this at first, but I’ve had numerous comments from business associates on how they can’t contact me via text message. Messaging is a hugely popular form of communication and a glaring omission by RC. Based on everything I’ve seen, if RingCentral supported messaging, they would stand above all others. As it is, though, I’m looking for a similar alternative for my other lines that supports SMS.
Nonetheless, if texting isn’t an issue, RingCentral is the best bang for the buck. Highly recommended.
So to clarify – if I switch my mobile to Ring Central, I won’t be able to do text messaging anymore?
Hi Tessa! Thank you for your question and giving us the opportunity to clarify the situation. Not to worry, you will continue to have the ability to perform your usual text messaging via your cellular provider’s network. What is currently unavailable (please see my response below, to Reid) is the ability to send and receive text messages using your RingCentral number. I will be forwarding your concern over as well as Reid’s, to Product Management’s consideration, as follow up votes. For more questions, please feel free to email us at socialmedia@ringcentral.com. Thanks, Divine Cabalfin/RingCentral, Inc.
Hi Tessa,
As Divine mentioned, you can continue to send and receive text messages from your current cell phone. What Reid is talking about is the ability to get SMS notifications to his RingCentral number when he receives a new voicemail or fax… plus be able to send and receive text messages directly to his RingCentral number. Some providers such as Phone.com currently provide this functionality (http://www.phone.com/features/sms-voicemail-notification), and we are sure RingCentral will be adding this functionality in 2012, with the additional funding they have recently received. http://www.ringcentral.com/whyringcentral/company/pressreleases/110913.html
I’m glad for the clarification and apologize for leaving that unclear. I can definitely still send/receive text messages via my personal iPhone/AT&T plan. I protect my personal number from business uses and use the RingCentral iPhone app to return business calls. Works great and as advertised, no complaints there. I would have to expose my personal number if I ever sent a text message to a business contact, which I don’t want to do. Am eagerly awaiting this functionality.
I would really like to see this as well. I currently use Google Voice for business purposes and I enjoy the fact that several customers can txt me at my GVoice number. Please get this on the feature roadmap!
Hi Phil, it is definitely on the roadmap and among our priorities for 2012, as mentioned, although we are not at liberties to commit to specifics regarding timelines. Let me nevertheless send your concern over as a follow up request to Product Management. Thank you for your valuable feedback! –Divine Cabalfin/RingCentral, Inc.
Thank you for your kind words, Reid! We’re glad you appreciate the service.
Regarding your concern with SMS messaging, we have set a priority to develop this feature in 2012 and thus look forward to having that as one of features on the system soon. Nonetheless, let me send your concern over as a follow up vote for Product Management’s consideration. You also have the option to use the Feedback link on your account Overview tab to send your follow up over. Best, Divine Cabalfin/RingCentral, Inc.
Recently my company went completely virtual (offsite) and we were struggling with our current Telephone system. After much research I settled on Ring Central and I could not be happier. Things were simple to setup and even simpler to run. We have got better service and telephone coverage than I thought for the price. We are a small company with a large company phone system at a low price. Thanks Ring Central.
Welcome to RingCentral, Aaron, and thank You for the perfect rating! We do our very best to provide world-class communications services to our customers at competitive prices. We’re glad you found out about these bits of information through your research. The system is indeed simple to setup and run. Nonetheless, if there is any way we may assist with fine-tuning your setup or for any other concerns, please email us a brief description of your concern, your RingCentral account and call back numbers at socialmedia@ringcentral.com. All the Best, Divine Cabalfin/RingCentral, Inc.
I have been very happy especially with the fax service
I can get and send faxes anytime from anywhere
Love the service
Thanks for the kind words and generous rating, Raymond! We’re so happy to hear that you are enjoying the service and the ability to send and receive faxes everywhere. If there’s anything, you can reach us at socialmedia@ringcentral.com, indicating a brief description of your concern, your RingCentral account and call back numbers; or call (888) 898-4591 for immediate assistance. Best Regards, Divine Cabalfin/RingCentral, Inc.
Hello,
During the past four months we have not experienced any downtime nor any interruptions with Ring Central. The administration functions and setup for our company was made easy. The staff response time on questions are prompt and courteous. I always get the answers I am looking for and honestly I am very happy with their product and service.
Wishing you and your family a very Happy holiday and a happy new year!!
Louis Cesario.. COO Shakespeare Investment Group.. 803 984 9023
We’re proud to be doing business with you, Louis! Rest assured that we constantly seek out ways to earn the trust that you have entrusted to us as your service provider. Thank you for highlighting the details of your positive experience with us, as regards to the product and the service. Please do reach out via socialmedia@ringcentral.com if there may be additional ways we can enhance your enjoyment of the service. You too, have a most Joyful Holiday and a Prosperous New Year! All the Best, Divine Cabalfin/RingCentral, Inc.
Service is ok. Spotty problems like rehearing rings. The problem here is customer service. All smiles but no,no,no. I am going to look for another provider.
We’re happy to hear that you appreciate the service, Todd! We tried to reach you at your account Contact Phone Number, but was not able to speak to you. We’d like to take a closer look at how we can improve your experience in terms of customer support. Please email us a brief description of your concern, your RingCentral account and call back numbers at socialmedia@ringcentral.com, so that we can make things better for you. Thanks, Divine Cabalfin/RingCentral, Inc.
I am very happy with RingCentral and have recommended the service to other professionals. All around, RingCentral is a top-quality service — from the initial sale to customer and technical support. I’ve found everyone at RingCentral knowledgeable and patient. More important, the service is reliable and flexible. After conducting exhaustive research, RingCentral is the best service for the cost.
Glad to hear you’re enjoying the service, dmcguire! You mentioned having recommended us to colleagues. Please feel free to explore our Tell a Friend program, if you haven’t already. For more details, visit your online account: > My Settings tab > Tell a Friend link. Thank you for a most favourable review. We appreciate doing business with you. If there is anything we may assist you with, please feel free to email us at socialmedia@ringcentral.com, your RingCentral account & call back numbers and a brief description of your concern. All the Best, Divine Cabalfin/RingCentral, Inc.
My partners and I over her at Prolificreations, Inc love ring central. I remember the day I told my partners I want to go with you guys and they were nervous, but they said if something went wrong it was on me. I’m proud to say nothing has gone wrong! Lol We’ve utilized the service a long time and I have to say I’m personally really happy with the service. My partners and I use to be with Vonage for many years, and then we switched over to you guys. I believe it’s been about 5 to 6 years now that we’ve been using your service.
As far as complaints I think the only complaints I may have is the new android app doesn’t work sometimes. It may take 30 minutes just to download a voicemail on some days, other days it won’t download at all, so I just call in to check it. It’s not a major problem because I’ve been fine without the app, but obviously it can be frustrating when you are using it and it’s not working correctly.
Overall you guys are the best, and you have a customer for life!
Sincerely,
Ty
We’re so happy to hear that you are enjoying the service and have been a loyal customer through the years, Tyrone! We continuously seek out ways to better serve our customers, including implementing a fail-safe three-layer redundancy system architecture. As another example, our design team is also actively working on enhancing the current features on the mobile apps so that everyone can look forward to even more exciting times of doing business communications on their smart phones while projecting a professional look and being mobile at the same time.
Regarding your concern with your Android apps, please check if you are able to surf other sites during those times that your voicemail does not download. You may need a faster connection to open the voice message than the fax (with the former being an audio file with a larger file size). You may also try uninstalling the app, turning off the phone for about 10 seconds then turning it back on before you reinstall. Hope that helps! Please email us for more help at socialmedia@ringcentral.com, a brief description of your concern, your RingCentral account and call back numbers. All the Best, Divine Cabalfin/RingCentral, Inc.
I have been very happy with the service Ring Central provides to our company and rely on their continued service. Our company depends on Ring Central as a way to receive and address customer calls on a 24/7 basis. I like the features and options you offer. I have not experienced issues with your services and have no complaints. I would highly recommend Ring Central to others.
After reading some of the posts, I would like some more information on what your back up plan is to avoid down time and how you notify your customers when you are experiencing issues. We are a medical device company who has live and very ill patients using our product. It is crucial that our customers can reach us at all times. Please provide me with this information at your earliest convenience.
We’re glad to have you for our customer, Lori! We understand where you’re coming from and continually work hard to earn your trust. Regarding our back up system, please visit http://blog.ringcentral.com/2011/09/ringcentral-data-center-fast-facts.html to read on our data center features, e.g. having three layers of redundancy. As regards to notification regarding issues, please check the System Status light at http://www.ringcentral.com/support.html any time you’re experiencing a concern. If it is showing as green and the issue persists, please call in to our 24/7 hotline at (888) 898-4591. You may also email us at socialmedia@ringcentral.com a brief description of your concern, your RingCentral account and preferred call back numbers. Thanks, Divine Cabalfin/RingCentral, Inc.
I have been using VOIP for my business for over 7 years. I have used numerous companies and I can honestly say the Ring Central is the best. I work from a remote location now and its as if I am right their in my office. Customer service is second to none. I basically set it up once and have only called back a few time to tweek things and the staff has always been extremely helpful. My business depends on my phones and I have only good things to say about Ring Central. The mobile app rocks!!!!
Thank you for sharing your experience and your kind words, David! We’re happy to be of service. Any time that we may be of help, you may also reach us by sending an email to socialmedia@ringcentral.com with a brief description of your concern, RingCentral account and preferred call back numbers. All the Best, Divine Cabalfin/RingCentral, Inc.
I use Ring Central mobile for my business and find it to be very effective for not missing calls. I am able to forward my calls to my mobile device and respond to callers quickly. You also can’t beat the cost for the service. Their customer service is prompt and very helpful. I would recommend Ring Central to a new business that needs a professional business communication system. The fax system took me a minute to understand all the features but other than that the product is well worth the cost.
Glad to have you as our customer, Kimberly! Thank you for calling attention to our strong points as well as an area for improvement. Your feedback is a great help in improving our service and innovating our products. I’d like to send you links and additional information regarding our fax service and methods that may help you discover even more and better ways that you can use the fax feature. Please email us your RingCentral account and call back number at socialmedia@ringcentral.com, with a brief description of your requested information, if you’d like for me to send you said information over. We appreciate doing business with you! –Divine Cabalfin/RingCentral, Inc.
Ringcentral has a good product but the customer service is grossly over-rated.
The product works well, especially with my blackberry. The online interface is solid, although some areas could be simplified. Eg. finding plan details. The poor support for caller id (as mentioned in the Oct 6, 2011 comments below) is a big deal for those of us up in Canada. Caller id is fundamental to any phone service so a half baked caller id solution for a phone company is unexpected.
I spoke with a customer service representative before agreeing to switch from my1voice. Here is a list of the types of problems I’ve had and in some cases am still trying to get resolved.
- double billed (resolved)
- had to email old phone bills 3 times and speak to a rep before they managed to transfer old phone #’s. Apparently the agents don’t use the system that collects the info the first time (took 1 month but now resolved)
- was automatically assigned a 519 # for Kitchener, ON that is actually for Windsor, ON and is long distance (unusable so I cancelled when old #’s transferred over)
- still trying to get a new 519 # that I can actually use and promote. Interface fails to assign a correct # so I’ll have to call to have resolved (outstanding)
- being charged for our dedicated fax # when it is supposed to be included in our phone package (outstanding)
- cannot set main # to be voice only (ie. voice and fax). I have a dedicated fax # that we’ve already promoted (outstanding)
- promotional discount has time limit that was not disclosed during negotiation (outstanding)
- cannot upgrade account type without losing promotional discount, although I was previously told I could (outstanding)
- customer service agents failed to reply or return phone call on at least 2 occasions.
At this point I would not recommend RC based on their customer service, but they do have a decent product. That is the only reason I’m going to try one more time to get these issues resolved, and ideally stay with RC for at least a year.
Trevor
Thank you for calling our attention to your difficulties, Trevor. We’d like to explore ways of facilitating the resolution of the concerns on your account you mentioned above. Please email us at socialmedia@ringcentral.com your RingCentral account and call back numbers, so that we can get to these asap. Please copy the link of this page on your email and mention your post name (i.e., Trevor), so that you will not have to provide the rest of the details again. We do apologize for the inconvenience and look forward to making things better for you. Regards, Divine Cabalfin/RingCentral, Inc.
Follow-up to my earlier review.
Emailed RC per Divine’s instructions on 23-Nov-2011. Received call back today (29-Nov-2011) from someone that understands the RC system well (John).
It took about 30 – 60 minutes but we were able to get all issues resolved in a satisfactory manner.
I have increased my rating from 2 to 4 after resolution of all outstanding issues. Call back time, # transfer process, local # assignment, and Canadian caller id could be improved, but otherwise seems to be a very solid product.
* Use the link at the top of this page for better pricing than what is listed on their website.
We’re glad to hear that your outstanding issues have been resolved. Thank you for coming back to the site and updating your review with a positive rating, Trevor! We do appreciate. Please reach out any time we may be of further assistance. All the Best, Divine Cabalfin/RingCentral, Inc.
It has been a nightmare dealing with this company. We receive numerous complaints from clients that our voice quality is horrible. Their customer service is a nightmare and God help you if you have any issue with a bill. I have nothing positive to say. We will go with another company and eat the cost of new letterhead, business cards, webpage, etc.
I have been using RingCentral for over 3 years now. I found this to be an extraordinary service with a highly responsive team of service personnel. I researched quite a bit to find the right service for faxing right from my screen. It was very important to be able to fax from within a program without having to cut and paste or save a document first. This feature sold me on RingCentral. Set up was done with skilled and responsive technicians easily accessed. All programs have technical glitches but the key is to have immediate help fixing them. Kudos to RingCentral. I highly recommend their program that is cost effective and broad in service. Keep up the good work!
Paul D. Clarke, RPA-C
We appreciate your kind words, Paul! We’re proud to have you as our loyal customer. If there’s anything we can do to make it an even better experience for you, please email us at socialmedia@ringcentral.com your RingCentral account and preferred call back numbers. All the Best, Divine Cabalfin/RingCentral, Inc.
HI ALL !
I will try to make it short.
RingCentral is the best solution for your VIOP needs.
I was looking for it for few days and nights, reading and checking other companies what they have in offer for a monthly fee. I was searching for the best 0800 number, service and ONLINE management system.
What I have found out is that they not only have the best offer but the service is 100% working !!! YES THEY CALL YOU BACK WHEN YOU NEED THEM !!! AND YES THEY ARE ALWAYS TO HELP YOU !!! I didn’t have any problems since first day with Ringcentral. Some basic questions, settings was explained in a minutes. All looks and works 100% fine.
I wish them ALL THE BEST !!! They save my TIME, MONEY and what’s more important I’m 100% stress FREE !!!
4 stars … just to make you guys working hard
always hungry to be better 
Thank you for your kind words and well wishes, Kamil! We’re happy to have you as a customer. Indeed, we strive to deliver top in its class service at all times. If there’s anything we can do to make it an even better experience for you, please email us at socialmedia@ringcentral.com your RingCentral account and preferred call back numbers. Regards, Divine Cabalfin/RingCentral, Inc.
This is the third company that we set up using Ring Central for the phone service. Ring Central works great with a geographically dispersed workforce. We use the phones for load balancing between offices.
The first company we set up using RC was more than two years ago.
Never had a service problem or an outage that wasn’t related to our Internet being down.
We appreciate your taking time to share your RingCentral experience, Tim! Thank you for the kind words and staying with us through the years. We’re happy to have you for our customer. If there’s anything we can do to make it an even better experience for you, please email us at socialmedia@ringcentral.com your RingCentral account and preferred call back numbers. Thanks, Divine Cabalfin/RingCentral, Inc.
Just a reminder … if you do not use a valid email address we will not approve your comment! and if a comment slips by and we find that the email address is phony your comment will be deleted! And if you want to bring special attention to yourself… be sure to spam our comments!
Oh and one last thing – please refrain from profanity and personal attacks – we will not approve comments that involve any form of name calling, personal attacks on a company, etc. Please stick to the facts and stay calm when posting a review. We realize you may be upset and may have had a bad experience with a company, but take a deep breath, wait a couple of hours and then come back and post the facts. Facts are much more helpful for our readers than emotional bursts of anger filled with personal attacks on a company.
Again, thanks for posting your reviews… they do help our readers making a decision.
Best,
Lynn and the VirtualPhoneSystemReviews Team
I’ve been searching for a decent hosted VOIP solution so when I heard an ad on the Leo Laporte show recommending RingCentral, I looked over their website and they seemed to have everything I could ever want at a super low price.
My email request got a prompt reply from a sales rep and we spoke about their offerings. It all sounded great but I had questions on network integration so he sent me a installation number to call and that’s when I became suspicious.
The installation number kept going to a fast busy signal on 3 tries so I called the main number over and over and kept getting transferred to other people none of whom could help me. I finally discovered my sales rep was no longer there and found out my new reps name but this was after being sent to tech support 3 times and they seemed to have no clue how to answer the simplest technical questions.
After my 7 phone calls and numerous tranfers and incomplete information requests, I’ve decided not to even attempt using the service. The negative reviews I found here have cemented my opinion that they can’t live up to the promises made. I’m not risking my job swithching from an old PBX to a VOIP system that has offshore support and questionable up-time. I appreciate the real world comments made here by real users.
Sorry to hear about the difficulties you experienced, Steve.
It seems that you may have more detailed questions regarding network integration. I would like to forward your request for information to a higher level specialist who may have access to what you need. We understand that we may or may not be the answer to your requirements nor have the answers to all your questions. Nonetheless, please feel free to email us your specific questions to socialmedia@ringcentral.com, so that I may send it over to the appropriate specialist. Regards, Divine Cabalfin/RingCentral, Inc.
I recently signed up for Ring Central’s Pro Business Plan. I’ve only had it for a few days. I’ve spent a fair amount of time on the phone with RC’s customer service in setting up my phone system. Overall, I have found them to be helpful, knowledgeable, and easy to deal with.
But I do have one concern that Ring Central needs to address for its Canadian customers. Customers in the US can set their caller ID so that the call recipient sees the name of the business that is calling them. I was advised today that this is not possible for customers in Canada. So if I call a client using my ring central number, my client will see my phone number and “Unknown Name”. This looks unprofessional, and some phone systems are set to automatically block calls from unknown callers.
I would like to know if Ring Central intends to address this problem.
We acknowledge the system’s lack of the Caller ID name feature on Canadian numbers, yet would not like to set false expectations that we will be ready with it in the near term. We understand your concern and apologize for the inconvenience. Nonetheless, I will be forwarding your concern as a follow up, for Product Management’s further consideration. We appreciate your valuable feedback. Thanks, Divine/RingCentral, Inc.
Very Pleased. The menus allow total customization, far more than you could ask for. VERY VERY nice. I keep adding onto the system. I wish there was a way to make a backup of my mailbox settings, etc., since I have hours of recorded menus and over 50 mailboxes with custom recorded greetings— but as it is now, it works great.
We appreciate your valuable feedback, Ken! Thank you so much for your kind words. Let me forward your concern for a backup of mailbox settings as a feature request to our Product Management Team! Please do reach out in case you have additional concerns by sending us an email of your RingCentral account and call back numbers to socialmedia@ringcentral.com. Best Regards, Divine/RingCentral, Inc.
We are an online pharmacy and have been using RingCentral for our inbound (and recently outbound) faxing for over a year now. Last time I checked, we receive about 2000-3000 faxes per month, mostly patient prescriptions. Faxing is pretty vital to our business. We made the switch from hosting our own faxing because of RingCentral’s competitive pricing, feature set, and apparently good reviews I read at the time.
Like the previous poster, we also experienced outages in the middle of the day lasting several hours each for two days straight. This is not uncommon for RingCentral. This time, I wrote their “management” to complain via the web form linked to on their contact page. Unsurprisingly, I only received a stock response from a nameless customer service rep telling me that the “minor problem” was fixed and “sorry”. If there is one thing that RingCentral service reps are great at, it is saying “sorry”. I replied to them, but they seem to be ignoring me now. I also expect to get another useless stock response from Mr. Divine Cabalfin on this forum after I post.
I no longer recommend RingCentral to anyone and now recommend against using them for mission-critical business use. RingCentral often experiences outages in their fax service without any explanation. Their infrastructure is unreliable and their customer service is ridiculously simple-minded. I eventually learned that RingCentral outsources its customer service to the Philippines, so you will always be dealing with script-readers. You will never ever talk to someone who is capable of independent thinking or know what they’re doing.
Last week’s outage was the final straw for me and I am ready to ditch these turkeys. I’ll probably go back to running my own fax server again.
We’re sorry to hear you’re having difficulties with your faxing, Jason. There are currently no known issues. As in the case of technological systems, we cannot claim 100% uptime, but we have recently expanded our server capacity and beefed up our backup systems. (For more details, please refer to http://www.ringcentral.com/office/RingCentral_DataCenter_Overview.pdf?pid=blognew.) However, we’d like to take a closer look at what’s happening on your account if your concern persists, please send us an email of your RingCentral account and call back numbers to socialmedia@ringcentral.com, so that we may assist you further. Thanks, Divine
Unreliable system. We have 14 lines and two office locations and have been with them for four month. It’s been nothing but problematic. We experienced constant dropped calls, dead calls, dropped transfer and dropped on hold calls etc. On average, our tech department spent over an hour with their tech support just to get the issues sorted out. We’ve done all the port triggering, port forwarding and pretty much everything you can think of and still the problems exist. They also experienced a system wide fax outtage for TWO straight days (September 12-13) where we missed many many purchase orders from my clients.
Their sales representative also GROSSLY misrepresented the systems capabilities as well as OVER CHARGED our credit card. It literally took us over a month just to get the billing corrected.
Please avoid this company at all cost.
We do apologize for any inconvenience, JL. We would like to look into your concerns in more detail and assist your further. Please email us your RingCentral account and call back numbers at socialmedia@ringcentral.com so that we may reach you. Regards, Divine/RingCentral, Inc.
I couldn’t be happier with their service. I used to have Vonage for my small business but it was very limited to what it could do and I needed to be able to recieve my faxes by e-mail and add more lines if needed. I was leaving for vacation in just over a week and didn’t realize the time it takes to get numbers ported and work out the bugs on a new phone system but the folks at Ring Central made it easy and understandable….even from the Philipines. In one case, the rep who signed me up was returning my voicemail I left him from his home after his shift. That’s dedication (I guess it pays to work on commission). Thanks agan Gabe!
Before I left on vacation, my phone and fax was dialed in and running smoothly. I also have a professional greeting and music on hold where I didn’t have that with Vonage.
Thank you for your kind words, Allan! We’re happy to have you as a customer. Please do reach out in case you have additional concerns by sending us an email of your RingCentral account and call back numbers to socialmedia@ringcentral.com. Regards, Divine/RingCentral, Inc.
Customer service is the worst I ever had to deal with. sign up for a 30 day trail gave credit card info and was charge the same day the full amount in total the same day. NO RESPECT…. the rep don’t even know what they are doing .DON’T TRUST THEM ….DON’T USE THEM….ALL THEY WANT IS YOUR MONEY. AND TELL YOU IT WILL TAKE 5 TO 7 DAYS TO GET A REFUND. DON’T TRUST THIS COMPANY RING CENTRAL ….
Sorry to hear you experienced these difficulties, BIG C. Please email us your RingCentral account and call back numbers at socialmedia@ringcentral.com if there’s anything we might be able to assist you with. Best, Divine/RingCentral, Inc.
RingCentral is useless if you travel between several offices. I have had several problems in the past. Yesterday evening things came to a head. My fax that I sent at 11PM arrived the next day at 9:40AM. And my other one that I sent before noon today arrived at 6:30PM. If I did not send it by email, I would have lost the deal. After speaking with technical support, they suggested that I go in RingCentral’s system and change the ports (when needed). I do not have the time to play miss technician! I need a system that works consistently.
Well, the waiting for their server to be compatible with transferring canadian phone #s is over. They still cannot do it. I was told by the number transfer dept that we could set-up for free, however, call display so at least our company name would display on peoples phones (even though it wasn’t our actual #s, just the RingCentral #s). However, upon transfer to another dept we were informed that call display is in fact NOT available to Canadian customers in this manner. One more thing on the list of why we are so disgruntled with RingCentral.
We were shopping for a phone service and the main goal was to cut some cost. After reading reviews on various VoIP companies, we decided to try RingCentral since their prices were really competitive. I was hesitant due to reading some negative reviews here and decided to start off with the 1 line. I tested it for a few weeks and the whole phone system worked great. I love their user interface and their customer service team was helpful to get me up and running. I would definitely suggest calling in to get your system setup unless you’re an expert. I am definitely looking at upgrading our phones to RingCentral.
RingCentral is consistently terrible. We use their services for our small business. We don’t use a land line so all our calls come through on a cell phone. Well, every time someone calls there’s a delay in connection. So it sounds like we’re constantly cutting off clients during a conversation. RC’s tech support is useless. When we called them with this problem using the same cell phone, they said there’s no problem with our connection. Ironically, there was no delay on our side while on the phone with RC’ tech. So they ran some BS tests and fixed nothing. The problem still exists and we’re looking for another provider.
DO NOT USE RINGCENTRAL IF YOU PRIMARILY TALK ON YOUR CELL!!
We have exactly the same problem with our phones, too and they’re not cells.
Please add this to your RingCentral cons: Candian numbers are still not portable to their server. We specifically went with RingCentral on their assurance that there would be no problem transferring our Canadian phone, toll-free & Fax #s to them. After the trial period, and a miriad of problems wasting hours of our time trying to rectify over the phone because on-line didn’t accomplish what was needed, we are stuck with 4 phones tied to a system to which we cannot transfer our real numbers. When we call people the display they get is a strange number without stating who is calling. Although they said # portability MAY work to their servers in a few more months that is small comfort in light of what hasn’t happened so far. CANADIANS BEWARE.
Hi Judy, i tried ring central and having the same problem with numeric number show up on my cell caller id when rogers cell provider call the 1800 number. did you manage to find a working 1800 line. i am from ontario canada. Please advise. thanks
I believe our incoming 800 # is working but when we call out they can’t tell it’s us because we cannot transfer our real #s over to RingCentral (the server thing in my review above). We also cannot make 1-800 calls (and many of our partners are long-distance) and that cannot be rectified until the #transfer/server problem is rectified. They have until Aug. 1 to fix it or we’re punting the whole thing.
What did you guys end up doing?
I was actually quite excited to sign-up and get started after nearly a week (yes a week!) of researching virtual phone systems from all the companies featured on this site (and even a couple that weren’t). I decided to go with RingCentral regardless of their less-than-stellar reviews because, quite simply, they offered the biggest bang for my buck… AND, more importantly, offered an “unlimited” plan which although it is not needed right now, I wanted to go with a company that I felt my business could grow with. Plus, I’m lazy and the idea of having to re-setup the entire phone system (greetings, extensions, departments, voicemails, etc…) in the event that I had to change companies was just not something I could stomach.
Anyhow , unfortunately, it didn’t work out very well for me and RingCentral. I started by emailing them with some general pre-sale questions regarding the account minutes and how they would be billed. I also asked about their Voip service and had some questions regarding the transfer of my vanity toll-free number. A couple of hours later, I was pleasantly surprised to see a response in my inbox. It was from account executive “Maggie (I’ll leave her last name out)”. My pleasant surprise quickly turned to irritation when I read her email: NO “hello Bianca” or greeting of ANY kind (not an important detail but pretty RUDE if you ask me)… NO “thank you for contacting us, good-bye” (RUDE, again.)…and most importantly, NOT a SINGLE response to ANY of my questions…NONE! Instead, I got a copy/pasted outline of their Business Mobile Plan (aka NOT the plan I was inquiring about). Super helpful, right?
At this point, I was pretty annoyed and decided to reply to her thanking her for the response but pointing out that not-a-one of my questions were actually answered. I also copied a similar response re-stating my questions and re-sent it via their site just in case “Maggie” was as lazy as I thought she might be and would decide not to respond to me. Well, not to my surprise, I did not get a response. Not from her and not from RingCentral. Totally Loving it!
Being the stubborn mule that I am, I said screw their crappy support staff (which I was prepared for after reading the reviews here) I’ll just go ahead and signup for the trial and figure all this out on my own (mamma didn’t raise no fool, ya know!) and off I went to their site. UNFORTUNATELY FOR ME, I got steamrolled at step 3 where I entered my credit card information and proceeded to get an error message involving my incorrect zip code (which was likely due to the fact that my zip code was actually a postal code!). I assumed that would have been apparent to their checkout system being that I selected Canada and a province from the drop down boxes. Apparently, RingCentral isn’t aware that Canada + Province requires a Postal Code formatted text box and not a zip code formatted text box. Soooo, after a quick war-of-words with their shopping cart, I begrudgingly gave up and left the page.
And that’s pretty much it for me. Oh, I sent one more email to them letting them know about my failed attempts at hooking up with their company and let them know ever-so-calmly that if I would not hear back from them, I would take it as a response that they don’t want my business. All-in-all, a very fruitless, time consuming experience.
They will not sign you up ironically if you use VOIP phone. You must have a land line phone or a cell phone to call you back on which is moronic considering they are a VOIP Fax Service!!!
Ring Central has been absolutley horrible on every level. All that technology matters not if it isn’t consistent. Only one example; I have to constantly re-download call contoller. CS has no clue how to fix it or any other problems I’ve had with their system. I’ve wasted hours of time and money and came up with better solutions myself for some of the issues. Unfortunately, for others, there isn’t any. They are indescribably unprofessional from technology to support. I would avoid them at all costs. Truly one of the worst product experiences we’ve ever had!!!
I run a small business that is super sensitive to the needs of my clients, we are not open to the public, and have a small pool of clients that I have literally sold on our extremely intensive customer service. Last week our main fax number went down…we didnt know it went down until after the deadline for a faxed in report had passed, when my closing team went to log all out bound faxes, we discovered that EACH fax had failed to make it on time.
I personally called ring central, and they informed me that there was a problem with the servers that handled out bound faxes, however that was fixed. Here I am at day number 7, and nothing has been fixed.
Customer service based in the philippines has repeatedly lied to me personally, and has caused an increadible amount of financial damage to my small firm. Not to mention the expense of changing my fax number on letterhead and business cards and my site.
Overall, if the company who was just nominated by Ernst and Young for the entrepreneur of the year award, had been proactive in sending out a mass email advising that all fax clients may have issues, I may be less inclined to author such a negative review.
Overall this company who maintained a flawless record of stellar performance, really really made some substantial mistakes by not thinking of the 200,000 subscribers FIRST.
RING CENTRAL AND MANAGEMENT, YOU ARE TOTAL FAILURES IN CUSTOMER SERVICE, AND AS FAR AS YOUR ABILITY TO HANDLE COMPLAINTS FOR CLIENTS IN THE UNITED STATES DIRECTLY VIA ACCESSABLE STAFF, AGAIN YOU FAIL. YOU ARE BYFAR THE BIGGEST DETRIMENT TO SMALL BUSINESS SECONDED ONLY BY ANY TAXING AUTHORITY, SADLY ENOUGH, I WOULD RATHER PAY TAX THAN DEAL WITH YOUR COMPANY.
I feel your pain! We are also a small firm (4 on board) with much of my time (& therefore $) wasted on CS issues on phone, on-line & e-mail. We have very few fax issues because very few people here even use fax anymore but there is a lot of in & out-going calls to service our clients and yet we cannot transfer our real #s to them (see my Jun 27 review). I totally concur on your last paragraph – my sentiments axactly.
First I would lilke to THANK everyone for taking the time to post your comments…. you’ve probably saved me a ton of gray hairs
considering that I was just about to sign up… It sounds like most of you have done extensive research…. any suggestions as to other providers that might actually work?
Thanks again EVERYONE….
I love the service…Can’t wait to upgrade to the 20+ phone plan next month.
Are there ANY Canadians (RingCentral clients) out there who can say the same thing? Did they transfer your phone numbers without a hitch?
I’ve done my due diligence and took a risk with RingCentral… It was a risk well-taken! Great features at an unbeatable price. Implementation was super easy and I have a dedicated account manager to call if I come across any issues.
Recommended!!
I wish I could give them 0 stars, because that is what they deserve. I have had a delay in answering which makes it very annoying to use, because not only do I have to repeat my greeting until someone hears me, it renders my home voice mail useless. I have given them over 1 year to correct, but no results. Now they have given my phone number away, even though they promised to hold it for 30 days. By far the worst I have ever experienced.
Have RingCentral Office for 10 users. Lots of features, fax works very well and like the voice mail to wav email notification process. Set-up took more effort than I would have liked. Simple things like creating the User account did not transfer directly to the E911 notification information. Had to set caller ID manually on each of my 10 phones. Changing a phone to a different extension required contacting support to make the change. NO SUPPORT FOR Genesys Meeting Center. Genesys requires a passcode with *nnnnn* and if you are the meeting coordinator another entry of *nnnn* to start the call. ‘*’ numbers are intercepted by the RingCentral system and this prohibits me from dialing into the conference line (support is aware of the issue). Technical support is OK but some language issues as they reside outside the US.
We purchased our phones from RingCentral and they would not unlock the phones. I was hoping to make changes to the softphone buttons (i.e. add voice mail, hold etc) and they would not allow this. No integration between the phone ‘directory’ and the directory you create in RingCentral (another feature they are ‘adding’). When you purchase phones be sure to buy them elsewhere and save a few bucks and own them outright. Voice calls are spotty, some connections are great and others are just awful. We have a cable modem with 5MBps UP/22MBps Down and a QOS router configured to allow VoIP the most bandwidth.
If I had to do this again I would probably look at another provider. I may switch my provider, but not sure if the devil I know is better than the one I don’t.
Are you still with RC?
I (heart) RingCentral!! The fact of the matter is that tech support is available 24/7 and is extremely responsive. There is no such thing as a “lost” number, a number is always able to be tracked down.
RingCentral had all-inclusive pricing, whereas competitors have features a-la-carte. I worked with someone in sales based out of CA and it was virtually the most pleasant experience I’ve had in a looong time. They have a 30 money back guarantee for anyone the least bit weary so there really is no risk.
I absolutely LOVE RingCentral!! After much legwork
and ground-covering I came to the conclusion that RingCentral
was best for the following reasons:
1. They have more customers than all their competitors
combined which speaks volumes to their solid infastructure and
excellent customer and technical support.
2. They offer the most robust features at the BEST price.
3. 24/7 support
I have referred many colleagues to RingCentral who have
signed-up with the service and personally thanked me for
introducing them to something traditionally only affordable
for larger corporations.
The best value on the market, feature and price-wise. I truly cannot recommend RingCentral enough.
Our experience with Ring Central was excellent from the start. Our salesperson, Sabrina, was well-informed and responsive, our implementation person was experienced and spot on and the service and features were everything that we had hoped for. We operate a customer service center and the features and reporting that Ring Central provides us is heads and shoulders above other providers that we have tried. Definitely THE leader in cloud-based business phone systems.
I’ve had nothing but positive experiences with RingCentral.
Their customer service was efficient and helped me set up my service.
For the price, I have found nothing better than RingCentral. Love the iPhone app!
I was a super satisfied with RingCentral IT service until I spoke with the rudest manager in the world at Ringcentural. His name is “Daveâ€. He is rude, ignorant, and he thinks he owns the company. I have over 10 lines with the company and so he thinks I am trapped, and so he is not willing to offer me any kind of promotions which other managers offer to customers…. He couldn’t hold a logical conversation with me and he simply hung up on me! I hope the RingCentral upper management see this feedback and resolve my issue.
You must be talking about Dave DeMink
I’m actually looking to speak to his manager b/c I’ve had ENOUGH of the terrible tech support.
1. Their call center in the Philippines is terrible. I’ve spoken to them on the phone at least 20-30 times & only once did the person know what they were saying. Every one of them either has no common sense, doesn’t understand what I’m saying, or understands what I’m saying but gives me the wrong information.
2. I try to get the manager’s name & e-mail address so I can only deal with them as they seem to have half a brain.
They agree to let me communicate with them, I e-mail them & then they stop responding. This has happened to me about 8-10 times now.
3. I was given the wrong info about their Internet phone system twice. Finally got someone higher up who gave me the right info. Again same problem, won’t respond back to e-mails or tickets.
4. When I talked to Dave about this months ago he said (get a load of this) that no one overseas the Filipino call center. I need to speak to the manager there.
Right, the US company has given over total control to the Filipinos LOL, they must think I’m stupid.
Finally after arguing with him & dealing with his condescending ignorant attitude, he finally fessed up that Robert Richardson is in charge of that call center.
I waste tons of my precious time dealing with Ring Central b/c they are all morons over there.
The system is great (except it doesn’t always forward when I press the forward button), but the people behind the company are terrible.
Even the sales staff in the US are terrible misinforming me not just on one issue, but tons of issues, which is why it took me almost a week to get the system set up properly & they had to rectify all the mistakes the sales rep had made.
The last time i had a problem when I was told to upgrade to their new control, I spent almost 7-8 hours YES YOU READ CORRECTLY 8 hours on the phone with them trying to get the controller to work. Finally only one person with a brain said “let’s reinstall the older version” & it worked.
It’s just amazing to me they are still in business & yes I still promote them only b/c their system & price point is good, so if you can avoid talking to them you are set.
Michelle
I just signed up with RingCentral Fax and it provides a great online faxing solution and I’m just paying $10 a month! I love it because I don’t have to put up with the annoying fax machine anymore and it saves me a lot of time and money
I “was” a RingCentral customer but when I tried to cancel my account after 6 weeks I was told that they would not refund the “ purchase fee†of $49.99 for the ATA device even after it was returned and they would charge me another $40.00 if I kept the ATA. They never mention any type of commitment on their website. I thought when I “purchased†the ATA it was mine. In fact if you visit their FAQ page, it specifically says that no commitment is required. It cost me $123.09 to try RC for the first month plus pay for the shipping to return it. Pretty expensive for a “no commitment†policy!
It is a shame that there is no option for 0 stars. The experience with trying to setup and activate this service was AWFUL! Please consider any alternative.. The people staffing the call center were poorly trained and questionably competent. After 8 failed attempts to activate the account I requested that they cancel my account.. (I hope that was done right!!!) STAY AWAY FROM THIS PROVIDER!!!
Where did you end up instead?
We had a very poor experience with Ring Central—dropped calls, unauthorized charges to our credit card, efforts to transfer our toll free number from the current provider were slow and the responses to our inquiries on status inaccurate.
When we canceled the service, Ring Central advised that we either needed to fill out five forms to return the phones and get our money back, or pay an extra $200 if we wanted to keep the phones and use them. (The phones we purchased from them were locked so that they were only usable through Ring Central). I think they were trying to punish us for not liking their poor service.
I’m writing this review in the midst of system failure that has occurred over at Ringcentral. Systems have been down about 2 hours AFAIK. The largest problem Ringcentral has is their failure to properly communicate with their clients. Whenever a system failure occurs they never notify their customers. You only find out when your calls stop coming in. No email, no text alert, no calls, not even a Twitter announcement. In this day and age of instant communication there’s no excuse for this behavior.
There’s a feeling that Ringcentral doesn’t respect their customers which is quite visible on their online forum which is heavily moderated with posts taking days, weeks and sometimes MONTHS to be posted (if they get posted at all). There’s no doubt that any post critical of Ringcentral gets deleted (a few token posts aside). They say they implement this due to spam but a simple captcha or putting the forum behind a customer login page would easily solve this problem. Their excuse is hollow and the truth is obvious. They should realize that making these excuses hurts them far more than addressing problems in an open forum and in a manner that respects their customers intelligence.
Ringcentral needs to work on their openness. Nobody should expect 100% uptime from any tech company. They should take a page from Google when Gmail went down several months ago. Google immediately acknowledge the problem, fixed it and posted a detailed explanation about it. Sure, for most people the technical jargon might as well be a foreign language but it’s the fact that they were open and honest about what happened. Google was quick to acknowledge the problem and when it was fixed a detailed explanation was posted on their blog. There’s no doubt that Ringcentral will pretend that todays event never happened. Their blog will continue to be full of cheap advertising and their forum will continue to be censored.
Ringcentral, it is only a matter of time before Google Voice implements a virtual PBX system. If you want to keep me as a customer you need to work on your openness. Pretending these problems don’t exists or ignoring your customers in the midst of system problem don’t help you.
That being said I gave Ringcentral 3 stars because their system is robust and highly customizable. Any other complaints I may have are nit-picky.
This is a followup to my previous review posted on 2/8/10. The Ringcentral system is down again or more specifically their VoiP phones. Fortunately calls are still forwarding to my cell. This is 2 system failures within a week. Again, Ringcentral did not alert us with an email, txt message or a Tweet nor have we been provided with an ETA.
I’ll amend my review slightly. They did release a Tweet this time although only after the problem had existed for about half an hour.
Absolutely terrible service after 4 months of use.
Poor call quality (burbled) and when I tried to call ‘customer service’ was on hold for 30 mins before I gave up. Tried the online ticketing service, and received a nonsense string of unhelpful follow ups, but no one would even bother calling us to hear how bad it was.
Dreadful, don’t waste your time or money on new stationary like we did.
Been using RingCentral for a few months now.
Service is rock-solid and tech support is the very competent
Just signed up with RingCentral love it.
I found the experience setting up my account & working with customer service very smooth.
STAY AWAY!!!
RingCentral uses deceptive marketing and advertising on their website!
We “were” a happy RingCentral customer but when we outgrew the service and tried to cancel our account, we were told that we had to pay an early termination fee, despite the fact that they never mention any type of commitment on their website. In fact if you visit their FAQ page, it specifically says that no commitment is required.
I have tried to work though this with customer service and got nothing much beyond an automated response to my complaints.
Cheap, yes. Support – Sucks.
And now I see that it’s not just me having problems with this company. Just google for the reviews…
We have been trying to integrate Ring Central for over a week now in consideration of moving to your platform for our call center. We have not been able to reach a person who can actually walk us through the setup on the few computers we are using as a trial to get our system functioning properly. We have spent hours and hours (my estimation 10+ hours) on the phone with their “tier 1″ and “tier 2″ support and two “tier 3″ tickets have been submitted with no response or resolution.
We have called in and spoke to dozens of people having to re explain our problem each time and been transferred around each time always to end up with someone who cannot ultimately get our system up and running properly. Today as example we spoke to a manager at tier 1 (Erwin) who submitted our second tier 3 ticket and told us to call back regarding incident # 091118001231. We called back to go over issue and asked for tier 3 the first representative transferred us to sales (Emily) who transferred us to Tier 2 manager (Dan) who has informed us that he will call us back.
We have gone through this run around process for days now with NO ONE taking the responsibility of actually solving our problem and creating a solution for us that works.
DO NOT USE THIS RINGCENTRAL. They sold one of our phone numbers to another company! We were getting calls saying we called them, when no one had dialed out.
I have called Ringcentral 3 times today, and EACH TIME was told it would be no longer than 5 minutes. I was put on hold for 25 minutes EACH TIME. I still haven’t talked to anyone!!!
I HIGHLY RECOMMEND that if you’re looking for a good phone forwarding company that you do NOT choose this one.
Terrible Customer Support. Terrible fax quility. Charged fees without warning and refused to refund my money. You get what you pay for. RingCentral is a low budget business VOIP service with low budget quality and service.
I highly recommend RingCentral!
I’ve found RingCentral easy to set up and love all the ways I can customize how calls come in. Everything works as advertised. I found their customer service to be excellent. They were easy to get through to and very knowledgable. I’ve tried a couple of other PBX phone services, but have finally found the right one for me.
I *WAS* a very happy RingCentral customer. Exactly the features (and more!) I needed, and the price was great. Unbelievably happy.
That was then. This is now. Customer service is totally non-existant. The only company on the face of the earth with worse support is Network “Solutions”. I just spent 15 horrible minutes trying to deal with an issue with support. I had 2 support voice mails on my cell phone. Basically both unintelligible. I listened to one message 7 times to try to discern the support ticket number MUMBLED very quickly. When I call RC support, I read *that* tech the ticket 3 times. Finally he comes back and tells me there is no ticket under my account with the number I gave him. Of course, he just read me a *different* number than the one I read to him. We get THAT fixed, and he tells me that the number I provided is for someone elses account. I then ask him if there are any tickets on *my* account. He, of course, says “yes”, there are two tickets. Why he didn’t start there is completely beyond me. He starts to deal with a ticket I know is over a year old, and I ask him, “isn’t that ticket closed already?”. He, of course, replies “why yes it is”. I *knew* I didn’t have the self-control not to get furious on any reply he could give, so I skipped asking him the gimme query “then why are we working on *that* one?”.
(And dealing with RC via email is a complete waste of time. They *always* send MIME-encoded HTML email. I’ve been asking for plain text for over year. Not happening. Now because of RC’s reliance on easily spoofable HTML email, they’ve been subject to phishing attack emails! Had they sent text-only, none of their customers would have been tricked into clicking a phishing link. Live by security-problematic HTML, get phished by it.)
I finally get disgusted with their many support problems, and hung up. Now here I am, looking for an alternative. Thank goodness I haven’t ported my local numbers to RC yet, who knows what the outsourced tech support would have done with that?
Good riddance, RingCentral. I will pull my friends’ accounts, too. They aren’t particularly happy with “support”, either.
Thanks for the great advice…. have you found a “good” replacement service yet? Any help would be very appreciated…
Very robust in features. Even though you have to dig to find all the
features at their website. I have them and now I’m updating my system
to real estate investor use. The reason I don’t give it 5 stars is that
the user interface is not very easy to use. There is a learning curve
from my experience. Also, they don’t give you as many minutes as
other sites but some of the other sites don’t give you as many
features.
What sells me over many of the other sites is RC call logs and detailed
reports. Very detailed and excellent! From talking to the rep at
phone.com it didn’t give me what I needed, ie, tells me if someone
left a message or was forwarded on one of my extensions. Need
to know that so I know if my mail out campaign is working or not.
Hope this helps!