Here is a summary of my experiences with one box over the past year.

9/08: These guys stink. Customer service disconnects you after 30 minutes on hold. It is impossible to stop them from billing you after you close your account. You have to close your account with only one person [who is never there], not just anyone can do it. Im going to go out of my way to let the world what a ripoff this is. Stay far away. The hold your phone numbers hostage until you pay $40 each to port them out. The system hangs up on customers alot, about 50% of the time. The faxes get errors 20% of the time. Customer service is in India and they love to disconnect you after being on hold for and hour. I have spent as long as 3 hours trying to get them to fix a screwup [they lost my main business number and let it go into the pool of new numbers being assigned to new customers, almost making me go out of business!], but ended up having to pay Vonage to save my main business number rom being assigned to some other company. My boss would have loved that! Stay away, i have never bothered to do this before, but i am sure the $100 they have overbilled me so far is gone so i will be sure to expose these thieves.

10/09: Nothing but the trueth. Heres and upfat 10/09. I still have onebox. After paying $120 to get my number, they are still holding it hostage. I will now get the FCC involved because im tired of paying 2 phone companies for the same lines. "Relax!" you day. I just paid $120 again to try and port my numbers again and they took my money and now have denied my request to port out. I will hire a lawyer to get these crooks. Stay far away!!

11/09: I have not escaped onebox but risked loosing my numbers. My new phone company ported the numbers out, but onebox refuses to confirm. I have paid $75 a month for the past 2 months waiting for them. I filed a complaint with the FCC & BBB for this ripoff. After 4 calls and 1.5 hours on hold i was told the port expired and i needed to start it over [2 months @ $75 ea]. I am so tired of these guys that i just turned the service off and crossed my fingers and thank god my numbers have safley escaped. It took many hours on hold and a few hundred $$ but im free!! If you believe on review, please believe me, these guys are crooks. I bet i will still be billed for the service next month. Stay away!

My company pays about $100 per month for Onebox pbx service. Our number has been active for 4 years and is the main line that all of our customers have to reach us.

Our number became inoperational early one day and Onebox informed us that they would have it up by the evening which already cost a few hundred dollars in lost revenue.

Onebox failed to have it up and failed to follow up with communication. One week later, and a few thousand dollars in lost revenue as well as lost goodwill from repeat commercial clients, the number was still down.

Virtual PBX is typically used by small businesses. Our phone numbers are an integral part of our businesses and a great deal of trust is put into the companies that manage our phone lines. Onebox violated this trust resulting in significant financial damages.