Switched from Vonage recently and am EXTREMELY happy with the service, was suffering from dropped calls and no dial tone with vonage which they blamed on my ISP but offered no real fix, until I got tired and switched to Phone.Com and to this day not a single drop call or no dial tone with same isp I had with Vonage, and the price is unbelievable, I am saving $15 a month now.

We migrated to phone.com service on June 2009 and since then we saved thousands of dollars on our communications expense. The service works great and I highly recommend it.

Great phone service and amazing tech support. I had some questions and they patiently walked me through it till I was satisfied. Service has been running for few months with no issues. I would definitely recommend Phone.com.

I've been a customer for more than a year.
I remember that the first time I had to call customer support, I was amazed from the cordial and very efficient service. Finally a company that has an appreciation for my time and doesn't keep me on hold for very long, and in the end treats me as dust. The support was efficient and very pleasant and the matter (which was my lack of understanding of their bill) was resolved smoothly and fast.
I've recommended them to friends of mine, and many subscribed to the service, and appreciate it very much. Their international rates are outstanding and actually you get free calls to some European countries, which is important for my business.
I have a bundle that includes a phone and business fax, and I pay more than 60% less than what I paid before... and I was always frugal with the old companies...
Best SOHO business phone deal in town!!

“Phone.com has passed all of our expectations. Our leadership staff believes this is definitely one of the best business decisions we’ve made. A lot of our client contact relies on telephone service and our Phone.com service has really helped improve our client relations and professionalism. Among out favorite features are the scheduling flexibility and multiple call routing options. The control panel is very easy to use, making setup a painless process. We have also been very happy with the Tech Support, the chat agents have always been professional and helpful and go above and beyond to make sure our service is working for us. I would highly recommend Phone.com to our clients and colleagues.”

I was asked by my new boss to find a reasonable carrier to put an 800# in my home to be used for both incoming and outgoing calls as we expand into the SouthEast. I did some research and even found the vanity # I wanted. I tried to get signed up, but had a couple of important questions. I typed my questions into chat....waited....got a message that Juan was busy with other questions and would be with me soon.....waiting....finally while waiting for Juan, I called and waited. Was told i was #2...waiting...recording, then DIAL TONE! I was hung up on! Juan never came back either....I let Juan know I was hung up on and needed help - he never came back on. I called back again and had the same HANG UP experience. VERY UNIMPRESSED - disappointed!

I just want to write about my experience as a new customer of Phone.com. While my company will likely stay with the service, the experience in setup -- if vastly improved -- could retain more good will beyond the signup. At this moment, I give Phone.com just 3 of 5 stars and those 3 are only for what I believe to be its potential.

Our company situation may be a bit unusual for Phone.com. We are not a small organization wanting to appear bigger. We are an international team with staff in 16 locations in Asia, the Americas and Europe, and an eye toward practical solutions for having our clients reach us. Because we have clients in the U.S., a U.S. number that can be forwarded to those offices based on their working hours and department offerings means that we can be "always on" when our clients call. Phone.com came well reviewed and, past setup, may be all of that.

However, the setup with Phone.com is not intuitive for more than a few extensions. There's no way of creating multiple extensions in one go -- with say a .CSV upload. And while other services have made possible click-to-record for outgoing messages, Phone.com offers either an audio upload, a text-to-voice conversion, or a convoluted "it calls your number to record you via phone" system. While these services may be nice additions for small offices, it is the least intuitive and the most maddening for anyone setting up a system of more than 5. No recording from your PC mic? No calling a number and going through key strokes to record? These seem like basics to me.

This would not be so problematic if it were not for the gross lack of setup documentation. Basic phones come with basic manuals; complex phones come with complex manuals. That this phone system does not have either means that Phone.com is relying on its customer service personnel for even basic questions.

Which brings me to my final point: I did not have the customer service experience that the reviews suggested I would.

After spending a full day trying to setup the system and finally reaching the end of my rope, I tried calling customer support. I was using Skype from home and, after problems remaining connected with phone staff, asked if I could receive a call back to my landline. Nope: no international calls from Phone.com support staff.

Going to their PHP Chat system, I got one question answered quickly: how does one forward to international numbers? You have to place a support request for that. Okkkkkkk. On to my next question... except that I then found that the staff were very frank about their limits. Here are actual quotes from the chat screen:

"Please note I'm on multiple chats, so it sometimes might take a little while to respond." (This after a wee bit of absence.)

"I am currently assisting other customers right now, and I will be with you in a few moments. Thank you for your patience!" (This after a longer absence.)

Mind you, these are the messages I received *after* I was connected to a customer service rep and still in the middle of a conversation. Nothing quite like knowing (1) that support is really busy with many other problems and (2) that your problem is not so important that you can't be placed on hold. I presume there were others who, like me, got tha message.

Since the interrupted chat request was for an instruction manual by which I could learn the system on my own, I am going to presume that such a step-by-step guide does not exist. That's a shame, because it's ease of installation that creates the first best impressions about a tool. I am, sorry to say, less than impressed at the moment.

After waiting quite some time for the rep to return, I sent a chat note requesting that support staff call me again at a U.S. relay number so I could again feel like I was No. 1 rather than No 1 of 10. "Ok," came the chat reply. I am still awaiting that call.